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Outsourcing Services Contract
"I need an Outsourcing Services Contract for IT support services to be provided by a Malaysian company to our Saudi Arabian operations, with specific provisions for data protection and cross-border service delivery, to be effective from March 1, 2025."
1. Parties: Identification of the service provider and client, including full legal names, commercial registration numbers, and authorized representatives
2. Background: Context of the agreement, brief description of the parties' businesses, and their intentions for the outsourcing arrangement
3. Definitions: Detailed definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the services to be provided, including specific deliverables and exclusions
5. Term and Commencement: Duration of the agreement, effective date, and any renewal provisions
6. Service Provider Obligations: Detailed responsibilities and commitments of the service provider
7. Client Obligations: Responsibilities and commitments of the client, including provision of necessary information and access
8. Fees and Payment Terms: Pricing structure, payment schedule, invoicing procedures, and any applicable taxes
9. Service Levels: Performance standards, KPIs, and measurement criteria
10. Personnel and Resources: Requirements for staff, qualifications, and resource allocation
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: Compliance with Saudi data protection laws and data handling requirements
13. Intellectual Property Rights: Ownership and usage rights of pre-existing and newly created IP
14. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements
15. Termination: Grounds for termination, notice periods, and consequences of termination
16. Dispute Resolution: Process for resolving disputes under Saudi law, including jurisdiction and governing law
1. Change Control: Procedures for managing changes to services or contract terms - include when services are likely to evolve
2. Business Continuity: Disaster recovery and business continuity requirements - include for critical services
3. Compliance with Saudization Requirements: Specific provisions regarding Saudi national employment quotas - include when relevant to service delivery
4. Security Requirements: Specific security protocols and requirements - include for services involving sensitive data or systems
5. Transition Services: Procedures for service transition at start and end of contract - include for complex service arrangements
6. Sub-contracting: Rules and restrictions on sub-contracting - include when sub-contracting may be needed
7. Force Majeure: Provisions for unforeseen circumstances - include based on risk assessment
8. Anti-corruption Compliance: Specific anti-corruption provisions - include for high-value or government-related contracts
1. Service Description Schedule: Detailed technical specifications and scope of services
2. Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements
3. Pricing and Payment Schedule: Detailed fee structure, payment terms, and pricing calculations
4. Personnel Schedule: Key personnel, roles, qualifications, and replacement procedures
5. Technical Requirements: Specific technical standards, systems, and infrastructure requirements
6. Data Processing Agreement: Detailed data handling procedures and compliance requirements
7. Security Policies: Specific security protocols and requirements
8. Transition Plan: Detailed procedures for service implementation or transition
9. Business Continuity Plan: Detailed disaster recovery and business continuity procedures
10. Change Request Template: Standard format for requesting and documenting changes to services
Authors
Applicable Law
Business Day
Charges
Client
Client Data
Client Materials
Commencement Date
Confidential Information
Contract Year
Deliverables
Dispute
Effective Date
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Performance Indicators (KPIs)
Key Personnel
Material Breach
Notice
Personal Data
Project Plan
Regulatory Requirements
Related Entities
Representatives
Service Credits
Service Hours
Service Levels
Service Provider
Services
Service Term
Shari'ah Principles
Site
Specifications
Staff
Sub-contractor
Term
Termination Date
Third Party
Transition Period
Transition Plan
Working Hours
Change Request
Disaster Recovery Plan
Documentation
Emergency
Fees
Implementation Plan
Incident
Initial Term
Loss
Milestone
Performance Standards
Quality Standards
Records
Reports
Review Meeting
Security Requirements
Service Location
Software
Systems
Technical Requirements
VAT
Warranty Period
Recitals
Definitions
Service Scope
Term and Duration
Service Provider Obligations
Client Obligations
Service Levels
Key Performance Indicators
Charges and Payment
Invoicing
Personnel
Resources
Sub-contracting
Intellectual Property
Confidentiality
Data Protection
Security
Compliance
Audit Rights
Warranties
Indemnification
Limitation of Liability
Insurance
Force Majeure
Change Control
Termination
Exit Management
Assignment
Dispute Resolution
Governing Law
Notices
Entire Agreement
Severability
Amendments
Business Continuity
Performance Monitoring
Reporting
Service Review
Transition Services
Anti-corruption
Non-solicitation
Record Keeping
Quality Management
Risk Management
Saudization Requirements
Technology Requirements
Third Party Rights
Information Technology
Business Process Outsourcing
Manufacturing
Healthcare
Financial Services
Telecommunications
Energy and Utilities
Professional Services
Logistics and Supply Chain
Real Estate and Facilities Management
Education
Retail
Legal
Procurement
Operations
Information Technology
Finance
Compliance
Risk Management
Commercial
Vendor Management
Project Management
Human Resources
Business Development
Chief Executive Officer
Chief Operating Officer
Chief Financial Officer
General Counsel
Legal Director
Procurement Manager
Vendor Management Director
Operations Director
IT Director
Compliance Officer
Risk Manager
Commercial Manager
Contract Manager
Project Manager
Service Delivery Manager
Business Unit Head
Finance Manager
Human Resources Director
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