Global Master Service Agreement Template for Saudi Arabia

1. Service Credits: Include when specific service levels are critical and financial consequences for breach need to be defined

2. Business Continuity: Required when services are critical to customer operations

3. Insurance: Include when services involve significant risks or physical presence

4. Anti-Corruption: Particularly important when dealing with government entities or high-risk jurisdictions

5. Export Control: Required when services involve cross-border technology transfer or restricted items

6. Local Content Requirements: Include when services are provided in jurisdictions with local content requirements

7. Environmental Compliance: Required for services with environmental impact

8. Subcontracting: Include when service provider may need to engage subcontractors

9. Change Control: Important for long-term agreements where scope may evolve

10. Transition Services: Include when complex service transition in or out is required

1. Schedule 1 - Service Description: Detailed technical and operational specifications of services

2. Schedule 2 - Service Levels: Specific performance metrics, measurement methods, and reporting requirements

3. Schedule 3 - Pricing and Payment: Detailed pricing structure, rates, and payment terms

4. Schedule 4 - Key Personnel: Identification of key team members and their roles

5. Schedule 5 - Technical Requirements: Technical specifications, systems requirements, and integration details

6. Schedule 6 - Security Requirements: Information security standards and procedures

7. Schedule 7 - Governance: Management structure, reporting requirements, and escalation procedures

8. Appendix A - Form of Work Order: Template for individual work orders under the master agreement

9. Appendix B - Accepted Subcontractors: Pre-approved subcontractors and their scope

10. Appendix C - Data Processing Agreement: Specific terms for handling personal data and ensuring compliance with privacy laws