1. Change Management: Procedures for handling change requests - include when project scope is likely to evolve

2. Source Code Escrow: Provisions for source code protection - include when client requires access to source code

3. Business Continuity: Disaster recovery and business continuity measures - include for mission-critical systems

4. Knowledge Transfer: Provisions for training and documentation - include when maintenance will be handled by client

5. Performance Penalties: Specific penalties for missing SLAs - include when strict performance requirements exist

6. Third-Party Components: Management of third-party software and licenses - include when using external components

7. Security Audit Rights: Client's rights to audit security measures - include for sensitive data handling

8. Personnel Requirements: Specific staffing and qualification requirements - include for specialized projects

1. Schedule A - Technical Specifications: Detailed technical requirements and specifications for the software

2. Schedule B - Service Level Metrics: Detailed performance metrics, measurement methods, and reporting requirements

3. Schedule C - Price Schedule: Detailed breakdown of costs, rates, and payment milestones

4. Schedule D - Project Plan: Detailed project timeline, resources, and delivery schedule

5. Schedule E - Testing Procedures: Specific testing requirements, test cases, and acceptance criteria

6. Schedule F - Security Requirements: Detailed security protocols and compliance requirements

7. Appendix 1 - Contact Details: Key personnel and escalation contacts for both parties

8. Appendix 2 - Required Documentation: List of documentation to be delivered with the software