1. Transition Services: Required when there is a need to detail the transition process from existing services to the new provider

2. Personnel and Employment: Needed when staff transfer or specific staffing requirements are part of the arrangement

3. Business Continuity: Required for critical services where business continuity planning is essential

4. Compliance with Export Controls: Necessary when the services involve cross-border data or technology transfer

5. Anti-Corruption Provisions: Required when dealing with government contracts or high-risk jurisdictions

6. Insurance Requirements: Needed when specific insurance coverage is required for the services

7. Parent Company Guarantee: Required when additional financial security is needed from the service provider's parent company

8. Change Control Procedure: Needed for complex services where formal change management is required

1. Schedule 1 - Services Description: Detailed technical and operational specifications of the services

2. Schedule 2 - Service Levels: Specific performance metrics, measurement methods, and remedies

3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing structure, payment terms, and rate cards

4. Schedule 4 - Key Personnel: Details of key staff members and their roles

5. Schedule 5 - Security Requirements: Specific security protocols and compliance requirements

6. Schedule 6 - Exit Plan: Procedures for service termination and transition

7. Schedule 7 - Approved Subcontractors: List of approved subcontractors and their roles

8. Appendix A - Service Reports: Templates and formats for service reporting

9. Appendix B - Contact Details: Key contact information for both parties

10. Appendix C - Required Insurances: Details of insurance types and coverage amounts