Server Evaluation Form Template for Philippines

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Server Evaluation Form

"I need a Server Evaluation Form for my fine dining restaurant in Manila, incorporating wine service knowledge and high-end customer service metrics, with quarterly evaluations starting January 2025."

Document background

The Server Evaluation Form serves as an essential tool for maintaining service standards and professional development in Philippine service establishments. This document is typically used for regular performance reviews (quarterly, bi-annual, or annual) of service staff, providing a standardized method for assessing employee performance against established criteria. The form ensures compliance with Philippine labor laws, including Presidential Decree No. 442 (Labor Code) and DOLE guidelines, while incorporating industry-specific service standards. It includes comprehensive evaluation criteria, performance metrics, and feedback mechanisms, enabling organizations to maintain service quality, identify training needs, and make informed decisions about employee development and advancement. The document is designed to be adaptable across various service-oriented establishments while maintaining core evaluation principles and legal compliance.

Suggested Sections

1. Employee Information: Basic details of the server being evaluated, including name, employee ID, department, and evaluation period

2. Performance Criteria: Core evaluation metrics including customer service, technical skills, teamwork, and adherence to standards

3. Rating Scale: Clear explanation of the scoring system (e.g., 1-5 scale) with detailed descriptions for each rating level

4. Core Competencies Assessment: Evaluation of fundamental service skills, knowledge, and abilities required for the position

5. Behavioral Assessment: Evaluation of workplace conduct, professionalism, and interpersonal skills

6. Productivity Metrics: Quantitative measurements of performance such as sales figures, customer feedback scores, or service speed

7. Overall Rating: Summary of all evaluation components and final performance score

8. Comments and Feedback: Section for detailed observations, recommendations, and improvement areas

9. Acknowledgment: Signatures of evaluator, employee, and relevant supervisors confirming review of the evaluation

Optional Sections

1. Safety and Hygiene Compliance: Additional section for evaluating adherence to health and safety protocols, particularly relevant for food service establishments

2. Language Proficiency: For establishments serving international clientele, assessment of communication skills in required languages

3. Specialized Skills: Evaluation of specific skills relevant to the particular service environment (e.g., wine knowledge for fine dining)

4. Training Completion Record: Documentation of completed training programs and certifications during the evaluation period

5. Customer Feedback Summary: Compilation of customer reviews and feedback specific to the employee

6. Sales Performance: Detailed analysis of sales metrics and upselling success, relevant for establishments where sales are part of server duties

Suggested Schedules

1. Schedule A: Scoring Rubric: Detailed guidelines for scoring each performance criterion with specific examples

2. Schedule B: Performance Standards: Comprehensive list of expected service standards and behaviors

3. Schedule C: Improvement Plan Template: Template for developing action plans for areas needing improvement

4. Appendix 1: Customer Feedback Forms: Sample of customer feedback forms used in the evaluation

5. Appendix 2: Performance Metrics Calculations: Formulas and methods used for calculating quantitative performance scores

6. Appendix 3: Job Description: Detailed job description against which performance is evaluated

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Clauses

Relevant Industries

Hospitality

Food and Beverage

Hotels and Resorts

Restaurant Industry

Catering Services

Tourism

Entertainment Venues

Retail Food Service

Cruise Lines

Events and Conferences

Private Clubs

Relevant Teams

Human Resources

Food and Beverage

Front of House Operations

Quality Assurance

Training and Development

Customer Service

Operations Management

Performance Management

Relevant Roles

Restaurant Server

Food Service Worker

Waitstaff

Dining Room Attendant

Banquet Server

Room Service Attendant

Bar Server

Cafe Server

Counter Service Staff

Service Captain

Food Runner

Buffet Attendant

Restaurant Supervisor

Service Quality Manager

Front of House Manager

Restaurant Manager

Human Resources Director

Find the exact document you need

Training Feedback

A Philippine-compliant document for collecting and evaluating training program feedback while adhering to local data privacy and labor regulations.

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Let's create your Server Evaluation Form

Authors

Alex Denne

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