The Complaint Resolution Letter is a critical document used in New Zealand's consumer protection and dispute resolution framework. It serves as a formal means of communicating grievances and seeking remedies for issues related to products, services, or business conduct. This document type is essential when informal attempts at resolution have been unsuccessful or when a formal record of the complaint is necessary. The letter should align with New Zealand's consumer protection legislation, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986, and may be used as evidence in further legal proceedings or dispute resolution processes. A well-structured Complaint Resolution Letter includes detailed information about the complaint, supporting evidence, and clear resolution requests, while maintaining a professional tone that encourages constructive dialogue and resolution.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Full name, position, organization name, and address of the person/entity receiving the complaint

3. Date: Current date of the letter

4. Reference Information: Any relevant account numbers, invoice numbers, or previous correspondence references

5. Subject Line: Clear, concise description of the complaint topic

6. Introduction: Brief statement identifying yourself and the purpose of the letter

7. Complaint Details: Chronological, factual description of the issue, including relevant dates and specific incidents

8. Impact Statement: Description of how the issue has affected you

9. Legal Rights Reference: Reference to relevant consumer rights and legislation supporting your position

10. Requested Resolution: Clear statement of what outcome you're seeking

11. Action Timeline: Reasonable timeframe for expected response and action

12. Closing: Professional closing statement and signature