A Complaint Letter About Delay In Delivery is a formal document used when goods or services have not been delivered within the agreed or reasonable timeframe under New Zealand law. This document is essential when informal communication channels have not resolved the delivery delay issue, requiring a formal written complaint that can be used as evidence if the matter escalates. The letter should be used when there is a significant delay beyond the promised delivery date, when communication with the supplier has broken down, or when the delay is causing material impact to the recipient. It incorporates relevant aspects of New Zealand consumer protection legislation, particularly the Consumer Guarantees Act 1993 and Fair Trading Act 1986, and serves as a formal record of the complaint that can be referenced in any subsequent legal proceedings or consumer protection authority investigations.
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1. Sender's Details: Full name, address, contact information, and any relevant customer/order reference numbers
2. Recipient's Details: Company name, department (if applicable), address, and the name of specific contact person if known
3. Order Details: Order number, date of purchase, items ordered, and agreed delivery date/timeframe
4. Description of Delay: Clear statement of the delay issue, including timeline of events and current status
5. Impact Statement: Explanation of how the delay has affected you or your business
6. Previous Communication: Summary of any previous attempts to resolve the issue, including dates and responses received
7. Requested Resolution: Clear statement of what resolution you are seeking (refund, compensation, expedited delivery, etc.)
8. Response Timeline: Specification of when you expect to receive a response
1. Legal Rights Reference: Reference to relevant consumer protection laws (e.g., Consumer Guarantees Act 1993) - include when the delay is significant or when previous complaints have been ignored
2. Cost Impact: Detailed breakdown of any financial losses incurred due to the delay - include when seeking specific compensation
3. Escalation Notice: Statement of intention to escalate to consumer protection authorities - include when previous attempts at resolution have failed
4. Alternative Resolution Options: Suggested alternative solutions - include when wanting to maintain a positive business relationship
1. Proof of Purchase: Copies of order confirmation, receipt, or invoice
2. Communication Log: Chronological record of all communications with the company regarding the delivery
3. Delivery Tracking Information: Screenshots or copies of tracking information showing delivery status
4. Supporting Evidence: Any additional documentation supporting your complaint (e.g., photos, witness statements, or evidence of losses incurred)
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