1. Service Level Agreement: Detailed service levels and performance metrics, used when specific performance standards need to be contractually enforced

2. Change Control: Process for managing changes to services or contract terms, important for longer-term or complex service arrangements

3. Staff and Personnel: Requirements for service provider personnel, included when specific staff qualifications or vetting is required

4. Business Continuity: Disaster recovery and business continuity requirements, crucial for critical IT services

5. Audit Rights: Customer's rights to audit service provider's compliance, important for regulated industries

6. Insurance: Specific insurance requirements, included when service value or risk profile demands it

7. Non-Solicitation: Restrictions on hiring other party's personnel, relevant when significant staff interaction exists

8. Source Code Escrow: Provisions for source code protection, needed when custom software is developed

1. Schedule 1 - Service Description: Detailed technical specifications of IT services to be provided

2. Schedule 2 - Service Levels: Specific performance metrics, measurement methods, and remedies

3. Schedule 3 - Charges: Detailed pricing structure, rates, and payment milestones

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and details

5. Schedule 5 - Security Requirements: Specific security protocols and requirements

6. Schedule 6 - Implementation Plan: Timeline and milestones for service implementation

7. Schedule 7 - Approved Subcontractors: List of approved third-party service providers

8. Schedule 8 - Exit Plan: Detailed procedures for service transition upon contract termination