1. Performance Standards: Detailed quality metrics and KPIs - use for larger commercial contracts

2. Environmental Standards: Specific environmental requirements - include if client has sustainability policies

3. Security Requirements: Special security procedures - use for sensitive locations like banks or government buildings

4. Subcontracting: Rules for subcontracting - include for larger service providers

5. Disaster Recovery: Emergency response procedures - important for critical facilities

6. Change Control: Procedures for changing service specifications - use for complex/long-term contracts

7. Training Requirements: Specific staff training obligations - include for specialized facilities

8. Audit Rights: Client's rights to audit service quality - include for larger commercial contracts

1. Schedule 1 - Service Specifications: Detailed breakdown of cleaning tasks, frequencies, and standards

2. Schedule 2 - Pricing Schedule: Detailed pricing structure including regular services and additional charges

3. Schedule 3 - Premises Details: List and details of locations to be cleaned

4. Schedule 4 - Equipment and Materials: List of approved cleaning products and equipment

5. Schedule 5 - Key Personnel: Details of key staff and management contacts

6. Schedule 6 - Performance Metrics: Specific KPIs and quality measurement criteria

7. Schedule 7 - Health and Safety Procedures: Detailed health and safety protocols

8. Appendix A - Required Forms: Standard forms for reporting, complaints, and incident reports

9. Appendix B - Insurance Certificates: Copies of required insurance certificates