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MSA Software Agreement
"I need an MSA Software Agreement for a SaaS platform being licensed to financial services clients in Ireland, with strict data protection provisions and robust service level commitments suitable for handling sensitive financial data."
1. Parties: Identification of the contracting parties including registered addresses and company numbers
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Defined terms used throughout the agreement including Software, Services, Intellectual Property Rights, etc.
4. License Grant: Scope of software license, usage rights, and restrictions
5. Services: Description of implementation, maintenance, and support services
6. Fees and Payment: Payment terms, fee structure, invoicing, and payment schedules
7. Intellectual Property Rights: Ownership of IP, protection of rights, and IP indemnification
8. Data Protection: GDPR compliance, data processing terms, and data security requirements
9. Confidentiality: Protection of confidential information and trade secrets
10. Term and Termination: Duration of agreement, renewal terms, and termination rights
11. Warranties and Disclaimers: Software and service warranties, performance guarantees
12. Limitation of Liability: Liability caps, exclusions, and indemnification provisions
13. General Provisions: Standard boilerplate including governing law, notices, assignment, etc.
1. Professional Services: Include when custom development or consulting services are part of the arrangement
2. Service Levels: Include when specific performance metrics and service levels are required
3. Disaster Recovery: Include for business-critical software requiring specific recovery procedures
4. Security Requirements: Include when specific security protocols or certifications are required
5. Change Control: Include when formal processes for changes to software or services are needed
6. Third-Party Software: Include when third-party software components are part of the solution
7. Export Control: Include for international deployments or when software is subject to export regulations
8. Source Code Escrow: Include when source code escrow arrangements are required
1. Schedule 1 - Software Description: Detailed description of licensed software, modules, and functionality
2. Schedule 2 - Service Level Agreement: Detailed service levels, metrics, and remedies
3. Schedule 3 - Support Services: Support tiers, response times, and escalation procedures
4. Schedule 4 - Fee Schedule: Detailed pricing, payment terms, and fee calculations
5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and requirements
6. Schedule 6 - Technical Requirements: Hardware, software, and network requirements for the software
7. Appendix A - Authorized Users: User roles, access levels, and usage restrictions
8. Appendix B - Implementation Plan: Project timeline, milestones, and deliverables
Authors
Affiliate
Agreement
Authorized Users
Business Day
Confidential Information
Configuration
Customer Data
Customer Materials
Data Controller
Data Processor
Data Protection Laws
Data Subject
Documentation
Effective Date
Fees
Force Majeure Event
GDPR
Good Industry Practice
Implementation Services
Initial Term
Intellectual Property Rights
Licensed Software
Maintenance Release
Major Release
Malicious Code
Normal Business Hours
Order Form
Personal Data
Professional Services
Renewal Period
Service Credits
Service Levels
Services
Software
Source Code
Specification
Statement of Work
Support Services
System Requirements
Term
Third-Party Software
Updates
Upgrades
User Documentation
Virus
Working Hours
Software Delivery
Acceptance Testing
Implementation Services
Professional Services
Support Services
Service Levels
Fees and Payment
Intellectual Property Rights
Data Protection
Confidentiality
Customer Obligations
Provider Obligations
Warranties
Indemnification
Limitation of Liability
Term and Termination
Force Majeure
Assignment
Subcontracting
Audit Rights
Security Requirements
Business Continuity
Dispute Resolution
Change Control
Insurance
Notices
Third Party Rights
Export Control
Anti-Bribery
Source Code Escrow
Governing Law
Entire Agreement
Technology
Financial Services
Healthcare
Retail
Manufacturing
Professional Services
Education
Telecommunications
Insurance
Banking
Public Sector
E-commerce
Legal
Information Technology
Procurement
Information Security
Compliance
Finance
Operations
Risk Management
Commercial
Software Development
Vendor Management
Chief Technology Officer
IT Director
Procurement Manager
Legal Counsel
Software Development Manager
Information Security Officer
Commercial Director
Contract Manager
Chief Information Officer
Vendor Management Lead
Enterprise Architect
Technology Procurement Specialist
Data Protection Officer
IT Operations Manager
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