White Label SaaS Agreement Template for Indonesia

The White Label SaaS Agreement is essential for businesses in Indonesia looking to expand their service offerings without developing their own software solutions. This agreement type is particularly relevant in the current digital transformation landscape, where companies seek to leverage existing technology solutions under their own brand. The document ensures compliance with Indonesian regulations, particularly the Electronic Information and Transactions Law and related data protection requirements. It covers comprehensive terms for service delivery, branding rights, technical specifications, service levels, and commercial arrangements. This agreement is commonly used when a company wants to offer software services to their customers while maintaining their brand identity, without the overhead of internal development. The agreement must specifically address Indonesian legal requirements for electronic system operators, including data center localization, registration requirements, and consumer protection standards.

1. Parties: Identification of the SaaS provider and the white label partner, including their registered details and authorized representatives

2. Background: Context of the agreement, brief description of the SaaS solution and white labeling arrangement

3. Definitions: Definitions of key terms used throughout the agreement, including technical terms specific to the SaaS service

4. Service Description: Detailed description of the SaaS services, including core functionalities and features

5. White Label Rights and Obligations: Rights granted for rebranding, restrictions, and obligations regarding service presentation

6. License Grant: Scope of software license, usage rights, and restrictions

7. Service Levels: Performance standards, availability commitments, and support services

8. Fees and Payment: Pricing structure, payment terms, and billing procedures

9. Data Protection and Security: Compliance with Indonesian data protection laws, security measures, and data handling procedures

10. Intellectual Property Rights: ownership of IP, protection of rights, and infringement procedures

11. Confidentiality: Protection of confidential information and trade secrets

12. Term and Termination: Duration of agreement, renewal terms, and termination rights

13. Liability and Indemnification: Limitation of liability, indemnification obligations, and risk allocation

14. General Provisions: Standard legal provisions including governing law, dispute resolution, and notices