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Supply Of Services Agreement
"I need a Supply of Services Agreement for an Indonesian IT company providing cloud hosting and maintenance services to a multinational manufacturing client, with specific provisions for data protection and service level requirements starting March 2025."
1. Parties: Identification and details of the service provider and service recipient
2. Background: Context of the agreement and general purpose of the service arrangement
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided
5. Term and Renewal: Duration of the agreement and renewal provisions
6. Service Provider's Obligations: Key responsibilities and commitments of the service provider
7. Client's Obligations: Key responsibilities and commitments of the client
8. Fees and Payment Terms: Pricing, payment schedule, and related financial terms
9. Service Levels: Performance standards and metrics for service delivery
10. Intellectual Property Rights: Ownership and usage rights of IP created or used in service delivery
11. Confidentiality: Protection and handling of confidential information
12. Liability and Indemnification: Allocation of risks and responsibilities for damages
13. Force Majeure: Provisions for handling events beyond parties' control
14. Termination: Conditions and procedures for ending the agreement
15. Governing Law and Dispute Resolution: Applicable law and methods for resolving disputes
16. General Provisions: Standard boilerplate clauses including notices, amendments, etc.
17. Execution: Signature blocks and execution formalities
1. Data Protection: Required when personal data processing is involved in service delivery
2. Compliance with Anti-Corruption Laws: Important for high-value contracts or government-related services
3. Insurance: Needed for services with significant operational risks
4. Personnel: Required when specific key personnel are critical to service delivery
5. Security Requirements: Necessary for services involving access to sensitive systems or facilities
6. Business Continuity: Important for critical services requiring disaster recovery planning
7. Export Control: Required for services involving international data or technology transfer
8. Environmental Compliance: Necessary for services with environmental impact
9. Subcontracting: Include when service provider may need to engage subcontractors
1. Schedule 1 - Service Description: Detailed technical specifications of services to be provided
2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics and measurement methods
3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and cost calculations
4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation
5. Schedule 5 - Personnel: Key personnel and their roles/responsibilities
6. Schedule 6 - Required Insurance: Specific insurance types and coverage amounts
7. Schedule 7 - Approved Subcontractors: List of pre-approved subcontractors if applicable
8. Appendix A - Data Processing Terms: Detailed terms for handling personal data if applicable
9. Appendix B - Security Requirements: Detailed security protocols and requirements
Authors
Applicable Law
Approved Personnel
Business Day
Change Control
Charges
Client
Client Materials
Commencement Date
Confidential Information
Deliverables
Dispute
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Material Breach
Milestone
Notice
Payment Terms
Performance Standards
Personal Data
Project Plan
Related Entities
Reports
Required Consents
Service Credits
Service Level Agreement
Service Provider
Services
Specifications
Subcontractor
Term
Territory
Third Party
Working Hours
Background IP
Foreground IP
Acceptance Criteria
Quality Standards
Reasonable Endeavors
Best Endeavors
Emergency
Regulatory Requirements
Service Location
Transition Period
Exit Plan
Critical Service Levels
Disaster Recovery Plan
Completion Date
Payment Terms
Service Levels
Performance Standards
Term and Termination
Confidentiality
Intellectual Property
Data Protection
Liability and Indemnification
Force Majeure
Dispute Resolution
Governing Law
Assignment and Subcontracting
Warranties
Insurance
Compliance with Laws
Anti-Corruption
Audit Rights
Change Control
Notice Requirements
Personnel
Client Obligations
Service Provider Obligations
Reports and Records
Business Continuity
Security Requirements
Environmental Compliance
Health and Safety
Quality Assurance
Regulatory Compliance
Language Requirements
Amendment Procedures
Severability
Entire Agreement
Third Party Rights
Waiver
Competition Law
Export Control
Tax
Emergency Response
Transition Services
Exit Management
Information Technology
Professional Services
Consulting
Facilities Management
Manufacturing Support
Logistics
Business Process Outsourcing
Engineering Services
Maintenance Services
Technical Support
Healthcare Services
Educational Services
Financial Services
Environmental Services
Construction Services
Legal
Procurement
Operations
Commercial
Finance
Compliance
Risk Management
Supply Chain
Vendor Management
Business Development
Contract Administration
Chief Operating Officer
Procurement Manager
Legal Counsel
Contract Manager
Operations Director
Business Development Manager
Compliance Officer
Project Manager
Commercial Director
Supply Chain Manager
General Counsel
Chief Financial Officer
Risk Manager
Vendor Management Specialist
Operations Manager
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