Service Level Agreement SLA In Cloud Computing Template for Indonesia

1. Multi-jurisdiction Compliance: Additional compliance requirements when services are provided across multiple jurisdictions

2. Industry-Specific Compliance: Specific provisions for regulated industries like banking or healthcare

3. Data Localization Requirements: Specific provisions when customer requires data to be stored within Indonesia

4. Third-Party Service Integration: Terms governing integration with other service providers or platforms

5. Custom Service Levels: Additional service level metrics for specific customer requirements

6. Professional Services: Terms for additional professional services like implementation or training

7. Audit Rights: Detailed audit provisions for customers requiring enhanced oversight

1. Schedule A - Service Specifications: Detailed technical specifications of the cloud services

2. Schedule B - Service Level Metrics: Comprehensive list of SLA metrics, measurement methods, and thresholds

3. Schedule C - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule D - Support Services Details: Support level definitions, response times, and escalation procedures

5. Schedule E - Security Standards: Detailed security protocols, certifications, and compliance measures

6. Schedule F - Data Processing Agreement: Specific terms for personal data processing in compliance with Indonesian PDP Law

7. Schedule G - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

8. Schedule H - Exit Plan: Procedures and requirements for service termination and transition

9. Appendix 1 - Technical Contact Details: List of technical contacts and escalation matrix

10. Appendix 2 - Service Locations: Details of data center locations and service delivery points