Online Sales Agreement Template for Indonesia

The Online Sales Agreement serves as a crucial legal framework for businesses engaging in electronic commerce within Indonesia's jurisdiction. This document is essential for companies operating online stores, e-commerce platforms, or digital marketplaces in Indonesia, ensuring compliance with key regulations such as Law No. 11 of 2008 on Electronic Information and Transactions, Government Regulation No. 80 of 2019 on Trading Through Electronic Systems, and the Consumer Protection Law. The agreement establishes the terms and conditions for online sales, including user registration, ordering procedures, payment processing, delivery terms, returns policies, and data protection measures. It is designed to protect both the business and customer interests while maintaining compliance with Indonesian e-commerce regulations and digital transaction requirements.

1. Parties: Identification of the seller (e-commerce provider) and buyer, including complete legal names, addresses, and registration details as required by Indonesian law

2. Background: Context of the agreement, nature of the online sales platform, and general purpose of the agreement

3. Definitions: Key terms used throughout the agreement, including technical e-commerce terms, platform-specific terminology, and Indonesian legal terms

4. Scope of Services: Description of the online sales platform, products/services offered, and territory coverage

5. Registration and Account: Process and requirements for customer account creation, verification, and maintenance

6. Ordering Process: Steps for placing orders, order confirmation, and order cancellation procedures

7. Pricing and Payment: Product pricing, payment methods, currency, taxes, and payment processing terms

8. Delivery Terms: Shipping options, delivery timeframes, costs, and responsibilities

9. Returns and Refunds: Policy and procedures for product returns, refunds, and exchanges

10. User Obligations: Customer responsibilities, prohibited activities, and account usage terms

11. Platform Rules: Rules governing the use of the online platform, including technical requirements and security measures

12. Data Protection: Terms regarding collection, use, and protection of personal data in compliance with Indonesian data protection laws

13. Intellectual Property: Rights and restrictions regarding platform content, trademarks, and user-generated content

14. Liability and Indemnification: Limitation of liability, warranties, and indemnification provisions

15. Term and Termination: Duration of the agreement, renewal terms, and termination rights

16. Governing Law and Dispute Resolution: Choice of Indonesian law and dispute resolution mechanisms