1. Parties: Identification of the principal customer and initial suppliers, including their legal status and registration details
2. Background: Context of the framework agreement, its purpose, and general intentions of the parties
3. Definitions and Interpretation: Detailed definitions of terms used throughout the agreement and rules of interpretation
4. Framework Structure: Overview of how the framework operates, including appointment process and relationship between parties
5. Duration and Term: Initial term, extension options, and conditions for framework continuation
6. Appointment Process: Procedures for selecting suppliers for specific contracts under the framework
7. No Guaranteed Volume: Clarification that the framework does not guarantee any minimum volume of work
8. Supplier Obligations: Core obligations of suppliers, including service levels and compliance requirements
9. Customer Obligations: Core obligations of the customer, including information provision and cooperation
10. Prices and Payment: Pricing mechanism, payment terms, and price review provisions
11. Quality and Performance: Quality standards, KPIs, and performance monitoring arrangements
12. Intellectual Property: Ownership and usage rights of IP created or used under the framework
13. Confidentiality: Protection and handling of confidential information
14. Data Protection: Compliance with Indonesian data protection requirements
15. Liability and Insurance: Liability limitations and required insurance coverage
16. Force Majeure: Handling of force majeure events and their consequences
17. Termination: Termination rights and procedures for both framework and call-off contracts
18. Consequences of Termination: Post-termination obligations and arrangements
19. Dispute Resolution: Procedures for resolving disputes under Indonesian law
20. General Provisions: Standard boilerplate clauses including notices, amendments, and governing law
