HR Service Level Agreement Template for Indonesia

1. Business Continuity: Procedures for ensuring service continuity during disruptions, recommended for critical HR services

2. Technology and Systems: Details of HR software and systems to be used, needed if technology services are part of the agreement

3. Transition Services: Procedures for transitioning services at the start and end of the agreement, important for complex service arrangements

4. Intellectual Property Rights: Protection of IP rights if proprietary HR systems or materials are involved

5. Insurance Requirements: Specific insurance coverage requirements, recommended for high-value or high-risk services

6. Staff Training and Development: Requirements for training client staff, if included in service scope

7. Compliance Reporting: Specific reporting requirements for regulatory compliance, recommended for regulated industries

1. Schedule 1 - Service Specifications: Detailed breakdown of each HR service and its delivery specifications

2. Schedule 2 - Service Level Metrics: Specific KPIs, performance targets, and measurement methods

3. Schedule 3 - Fee Schedule: Detailed pricing structure, including base fees and additional service charges

4. Schedule 4 - Data Processing Requirements: Specific procedures for handling personal data in compliance with Indonesian regulations

5. Schedule 5 - Escalation Matrix: Contact details and procedures for issue escalation

6. Appendix A - Required Reports: Templates and specifications for regular service reports

7. Appendix B - Standard Operating Procedures: Detailed procedures for key service activities

8. Appendix C - Compliance Checklist: Checklist of regulatory requirements and compliance measures