HR Service Level Agreement Template for Philippines

1. Business Continuity and Disaster Recovery: Procedures for maintaining HR services during disruptions, recommended for critical HR functions

2. Technology and Systems: Details of HR systems, software, and technology requirements, needed if specific platforms are used

3. Compliance with Employment Standards: Specific provisions for ensuring compliance with Philippine employment standards, recommended for comprehensive HR outsourcing

4. Training and Knowledge Transfer: Requirements for training client staff and knowledge sharing, useful for complex HR service arrangements

5. Transition Services: Processes for service handover at start and end of the agreement, important for large-scale HR outsourcing

6. Insurance and Liability: Detailed insurance requirements and liability limitations, recommended for high-risk services

7. Subcontracting: Terms governing the use of subcontractors, needed if service provider may outsource certain functions

1. Schedule A - Detailed Service Descriptions: Comprehensive list and description of all HR services covered under the agreement

2. Schedule B - Service Levels and KPIs: Detailed metrics, measurement methods, and reporting requirements for each service area

3. Schedule C - Fee Schedule: Detailed breakdown of fees, pricing models, and payment terms

4. Schedule D - Data Processing Requirements: Specific requirements for data handling, security measures, and privacy compliance

5. Schedule E - Implementation Plan: Timeline and milestones for service implementation and transition

6. Schedule F - Key Personnel: List of key staff members and their roles from both parties

7. Appendix 1 - Report Templates: Standard formats for regular service reports and performance metrics

8. Appendix 2 - Contact Matrix: Contact details and escalation procedures for both parties

9. Appendix 3 - Required Documentation: List of mandatory documents and records to be maintained under Philippine law