Document background
This Daily SLA template is designed for use in the Indonesian market where services require stringent daily monitoring and performance measurement. The document is particularly relevant when parties need to establish clear, measurable daily service standards with specific consequences for non-compliance. The Daily SLA incorporates requirements from Indonesian contract law, electronic transaction regulations, and relevant sector-specific requirements, making it suitable for both digital and traditional service arrangements. It includes comprehensive provisions for daily performance metrics, reporting requirements, remedy mechanisms, and escalation procedures, ensuring both parties have clear understanding of their daily obligations and rights. This template is especially useful for critical services where daily monitoring and quick resolution of issues are essential for business operations.
