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1. Employee Information: Basic details including employee name, ID, position, department, and length of service
2. Evaluation Period: Time period covered by the evaluation and date of review
3. Performance Metrics: Core competencies evaluation including customer service, job knowledge, reliability, teamwork, and communication skills
4. Attendance and Punctuality: Record of attendance, timeliness, and reliability
5. Goals and Objectives Review: Assessment of achievement of previously set goals
6. Training and Development: Record of completed training and identified areas for development
7. Overall Rating: Summary score and general performance assessment
8. Comments and Feedback: Space for both evaluator and employee comments
9. Acknowledgment: Signatures of employee, evaluator, and HR representative with dates
1. Language Proficiency: For customer-facing roles requiring specific language skills
2. Technical Skills Assessment: For roles requiring specific technical competencies (e.g., maintenance staff)
3. Leadership Evaluation: For supervisory or management positions
4. Revenue Generation Metrics: For sales-related positions or revenue-generating departments
5. Health and Safety Compliance: For positions with specific safety responsibilities
6. Guest Feedback Summary: For front-of-house staff with direct guest interaction
1. Schedule A: Performance Rating Scale: Detailed explanation of the rating system and scoring criteria
2. Schedule B: Department-Specific KPIs: Key Performance Indicators specific to different hotel departments
3. Schedule C: Competency Framework: Detailed breakdown of expected competencies for each position level
4. Appendix 1: Goal Setting Template: Template for setting new goals and objectives for the next evaluation period
5. Appendix 2: Development Plan Format: Template for creating individual development plans
6. Appendix 3: Performance Improvement Plan Template: Standard format for documenting performance improvement requirements when needed
Performance Rating
Key Performance Indicators (KPIs)
Core Competencies
Development Plan
Performance Improvement Plan
Evaluator
Review Date
Department
Position Grade
Service Standards
Guest Satisfaction Metrics
Operational Excellence
Technical Competencies
Behavioral Competencies
Rating Scale
Performance Objectives
Training Requirements
Attendance Record
Disciplinary Action
Professional Development
Quality Standards
Compliance Requirements
Standard Operating Procedures
Performance Bonus
Review Cycle
Probationary Period
Confirmation Date
Performance Categories
Evaluation Criteria
Performance Assessment
Attendance and Punctuality
Customer Service
Technical Skills
Communication
Teamwork
Initiative and Innovation
Leadership
Health and Safety Compliance
Quality Standards
Data Protection
Professional Development
Goal Achievement
Behavioral Standards
Compliance with Hotel Policies
Training Completion
Guest Satisfaction
Revenue Generation
Operational Efficiency
Problem Solving
Time Management
Cultural Awareness
Language Proficiency
Acknowledgment and Signatures
Appeals Process
Review Period
Rating Scale
Improvement Requirements
Confidentiality
Hospitality
Tourism
Food and Beverage
Accommodation Services
Resort Management
Service Industry
Property Management
Front Office
Housekeeping
Food and Beverage
Kitchen
Maintenance
Security
Sales and Marketing
Events and Banquets
Guest Relations
Human Resources
Finance
Revenue Management
Spa and Recreation
Engineering
Administration
Hotel General Manager
Front Office Manager
Housekeeping Supervisor
Concierge
Front Desk Agent
Room Attendant
Restaurant Manager
Chef
Food and Beverage Server
Maintenance Engineer
Security Officer
Sales Manager
Events Coordinator
Guest Relations Officer
Spa Manager
Fitness Instructor
Bellhop
Valet Attendant
Revenue Manager
Reservations Agent
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