Hotel Employee Evaluation Form Template for Indonesia

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Key Requirements PROMPT example:

Hotel Employee Evaluation Form

"I need a Hotel Employee Evaluation Form for a luxury 5-star hotel in Jakarta, Indonesia, focusing heavily on guest satisfaction metrics and cultural sensitivity for international guests, with specific sections for evaluating language proficiency in English, Mandarin, and Arabic."

Document background

The Hotel Employee Evaluation Form is a critical human resource management tool designed for use in Indonesian hospitality establishments. This document is utilized for conducting regular performance assessments of hotel employees, typically performed bi-annually or annually, in compliance with Indonesian labor laws and hospitality industry standards. The form encompasses comprehensive evaluation criteria including service quality, operational efficiency, compliance with standard operating procedures, and achievement of performance targets. It serves as an official record for performance tracking, career development planning, and making informed decisions about promotions, training needs, and compensation adjustments. The document is structured to meet the requirements of Indonesian employment legislation, particularly Law No. 13 of 2003 on Manpower and tourism industry regulations, while addressing the specific operational needs of hotel businesses.

Suggested Sections

1. Employee Information: Basic details including employee name, ID number, position, department, and length of service

2. Evaluation Period: Time period covered by the evaluation and date of review

3. Performance Metrics: Core competencies and skills assessment including customer service, technical skills, and behavioral attributes

4. Rating Scale Definition: Clear explanation of the rating system (e.g., 1-5 scale) and what each rating level represents

5. Core Competency Assessment: Evaluation of essential hospitality skills including guest service, communication, teamwork, and operational efficiency

6. Goals and Objectives Review: Assessment of achievement of previously set goals and objectives

7. Future Development Plan: Specific actions and timeline for improvement and professional development

8. Overall Performance Rating: Summary evaluation score based on all assessment criteria

9. Comments Section: Space for both evaluator and employee comments

10. Acknowledgment and Signatures: Formal signing section for employee, evaluator, and HR representative

Optional Sections

1. Attendance Record: Review of attendance, punctuality, and time management - optional for organizations that track this separately

2. Language Skills Assessment: Evaluation of foreign language proficiency - relevant for customer-facing positions in international hotels

3. Safety and Compliance: Assessment of adherence to safety protocols and regulatory requirements - particularly important for operational roles

4. Revenue/Upselling Performance: Evaluation of sales targets and revenue generation - relevant for front office and F&B staff

5. Crisis Management: Assessment of handling emergency situations - important for supervisory positions

6. Department-Specific Metrics: Specialized evaluation criteria based on specific department requirements

Suggested Schedules

1. Performance Rating Scale Guide: Detailed explanation of rating criteria and examples of performance at each level

2. Job-Specific Competency Matrix: Detailed breakdown of required skills and competencies for specific positions

3. Development Resources: List of available training programs and development opportunities

4. Previous Evaluation Summary: Summary of past performance reviews and progress tracking

5. Goal Setting Template: Structured format for setting SMART goals for the next evaluation period

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Clauses

Relevant Industries

Hospitality

Tourism

Accommodation Services

Food and Beverage

Service Industry

Resort Management

Business Hotels

Leisure and Entertainment

Corporate Housing

Serviced Apartments

Relevant Teams

Human Resources

Front Office

Housekeeping

Food and Beverage

Kitchen

Maintenance

Security

Sales and Marketing

Events and Conferences

Spa and Wellness

Guest Relations

Revenue Management

Reservations

Engineering

Administration

Relevant Roles

Hotel General Manager

Front Office Manager

Housekeeping Supervisor

Concierge

Front Desk Agent

Room Attendant

Food and Beverage Manager

Restaurant Manager

Chef

Kitchen Staff

Maintenance Engineer

Security Officer

Sales Manager

Events Coordinator

Spa Manager

Guest Relations Officer

Bell Captain

Valet Attendant

Revenue Manager

Reservations Agent

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An Indonesian law-compliant framework for structured peer-to-peer feedback processes, aligned with local labor and data protection regulations.

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Authors

Alex Denne

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