Hotel Employee Evaluation Form for Indonesia

Hotel Employee Evaluation Form Template for Indonesia

A comprehensive employee evaluation form specifically designed for the Indonesian hospitality industry, compliant with Indonesian labor laws including Law No. 13 of 2003 on Manpower and relevant tourism regulations. This document provides a structured framework for assessing hotel employee performance across various metrics including customer service, operational efficiency, technical competencies, and behavioral attributes. The form incorporates both quantitative and qualitative assessment criteria, ensuring fair and objective evaluation while considering the unique aspects of hospitality service delivery in the Indonesian context.

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What is a Hotel Employee Evaluation Form?

The Hotel Employee Evaluation Form is a critical human resource management tool designed for use in Indonesian hospitality establishments. This document is utilized for conducting regular performance assessments of hotel employees, typically performed bi-annually or annually, in compliance with Indonesian labor laws and hospitality industry standards. The form encompasses comprehensive evaluation criteria including service quality, operational efficiency, compliance with standard operating procedures, and achievement of performance targets. It serves as an official record for performance tracking, career development planning, and making informed decisions about promotions, training needs, and compensation adjustments. The document is structured to meet the requirements of Indonesian employment legislation, particularly Law No. 13 of 2003 on Manpower and tourism industry regulations, while addressing the specific operational needs of hotel businesses.

What sections should be included in a Hotel Employee Evaluation Form?

1. Employee Information: Basic details including employee name, ID number, position, department, and length of service

2. Evaluation Period: Time period covered by the evaluation and date of review

3. Performance Metrics: Core competencies and skills assessment including customer service, technical skills, and behavioral attributes

4. Rating Scale Definition: Clear explanation of the rating system (e.g., 1-5 scale) and what each rating level represents

5. Core Competency Assessment: Evaluation of essential hospitality skills including guest service, communication, teamwork, and operational efficiency

6. Goals and Objectives Review: Assessment of achievement of previously set goals and objectives

7. Future Development Plan: Specific actions and timeline for improvement and professional development

8. Overall Performance Rating: Summary evaluation score based on all assessment criteria

9. Comments Section: Space for both evaluator and employee comments

10. Acknowledgment and Signatures: Formal signing section for employee, evaluator, and HR representative

What sections are optional to include in a Hotel Employee Evaluation Form?

1. Attendance Record: Review of attendance, punctuality, and time management - optional for organizations that track this separately

2. Language Skills Assessment: Evaluation of foreign language proficiency - relevant for customer-facing positions in international hotels

3. Safety and Compliance: Assessment of adherence to safety protocols and regulatory requirements - particularly important for operational roles

4. Revenue/Upselling Performance: Evaluation of sales targets and revenue generation - relevant for front office and F&B staff

5. Crisis Management: Assessment of handling emergency situations - important for supervisory positions

6. Department-Specific Metrics: Specialized evaluation criteria based on specific department requirements

What schedules should be included in a Hotel Employee Evaluation Form?

1. Performance Rating Scale Guide: Detailed explanation of rating criteria and examples of performance at each level

2. Job-Specific Competency Matrix: Detailed breakdown of required skills and competencies for specific positions

3. Development Resources: List of available training programs and development opportunities

4. Previous Evaluation Summary: Summary of past performance reviews and progress tracking

5. Goal Setting Template: Structured format for setting SMART goals for the next evaluation period

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Cost

Free to use

Relevant legal definitions

Clauses

Relevant Industries

Hospitality

Tourism

Accommodation Services

Food and Beverage

Service Industry

Resort Management

Business Hotels

Leisure and Entertainment

Corporate Housing

Serviced Apartments

Relevant Teams

Human Resources

Front Office

Housekeeping

Food and Beverage

Kitchen

Maintenance

Security

Sales and Marketing

Events and Conferences

Spa and Wellness

Guest Relations

Revenue Management

Reservations

Engineering

Administration

Relevant Roles

Hotel General Manager

Front Office Manager

Housekeeping Supervisor

Concierge

Front Desk Agent

Room Attendant

Food and Beverage Manager

Restaurant Manager

Chef

Kitchen Staff

Maintenance Engineer

Security Officer

Sales Manager

Events Coordinator

Spa Manager

Guest Relations Officer

Bell Captain

Valet Attendant

Revenue Manager

Reservations Agent

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What is a Hotel Employee Evaluation Form?

What sections should be included in a Hotel Employee Evaluation Form?

What sections are optional to include in a Hotel Employee Evaluation Form?

What schedules should be included in a Hotel Employee Evaluation Form?

Authors

Alex Denne

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