Document background
The Food Complaint Letter is a crucial document used when consumers encounter issues with food products or services in Hong Kong. It serves as a formal means of communication between consumers and food businesses, documenting concerns ranging from food quality and safety to labeling issues. The letter must comply with Hong Kong's regulatory framework, particularly the Food Safety Ordinance and Consumer Goods Safety Ordinance. This document is typically used when informal resolution attempts have failed, and it creates a formal record that may be necessary for further legal action or regulatory intervention. The letter should include specific details about the incident, supporting evidence, and clear demands for resolution, while adhering to Hong Kong's legal requirements for consumer complaints.
