The Complaint Letter To Hotel General Manager is a formal business communication document used when a hotel guest needs to escalate concerns about their stay or services received. This document type is particularly important in Hong Kong's hospitality sector, where consumer rights are protected under specific ordinances and regulations. The letter should be drafted with consideration of Hong Kong's legal framework, including the Trade Descriptions Ordinance and Hotel and Guesthouse Accommodation Ordinance. It typically includes detailed information about the guest's stay, specific incidents or issues encountered, previous attempts at resolution, and requested remedial actions. The document serves both as a formal complaint record and as a potential basis for legal action if the matter remains unresolved.

1. Sender's Contact Information: Full name, address, contact number, email, and booking reference number

2. Date: Current date when writing the letter

3. Recipient's Information: Hotel General Manager's name (if known), hotel name, and complete address

4. Subject Line: Clear indication that this is a complaint letter with reference to specific issue

5. Opening Paragraph: Introduction identifying yourself as a guest and stating when you stayed at the hotel

6. Issue Description: Detailed explanation of the problem(s) encountered, including specific dates, times, and locations

7. Previous Communication: Summary of any attempts already made to resolve the issue with hotel staff

8. Impact Statement: Explanation of how the issue affected your stay or caused inconvenience

9. Specific Request: Clear statement of what resolution or compensation you are seeking

10. Closing: Professional closing with expectation for response and timeline