Letter To Mortgage Company Template for England and Wales

A Letter To Mortgage Company is a formal document that enables you to communicate professionally with your mortgage provider about various aspects of your mortgage relationship. Under England and Wales law, this correspondence must comply with Financial Conduct Authority (FCA) regulations and consumer protection legislation to ensure your rights are protected and your requests are properly processed.

When do you need this document?

You'll need this letter when requesting mortgage payment holidays, seeking information about your account balance, applying for mortgage modifications, or addressing billing discrepancies. It's also essential when you're experiencing financial difficulties and need to discuss payment arrangements, or when you're considering remortgaging and need account statements. Property investors often use this document to request consent for letting their mortgaged property, while those facing redundancy or illness may need to communicate changes in their financial circumstances that could affect their mortgage payments.

Key legal considerations

Your letter must include accurate personal information, mortgage account details, and specific property information to comply with lender verification requirements. Under the Consumer Credit Act 1974 and Consumer Rights Act 2015, you have rights to fair treatment and clear information from your mortgage provider. The Data Protection Act 2018 requires that any personal information you include is handled securely, so ensure you're sending correspondence through secure channels. When requesting modifications or reporting financial hardship, be honest and provide supporting documentation as required. Remember that mortgage companies have regulatory obligations to treat customers fairly, particularly those in financial difficulty, under FCA conduct rules.

Legal requirements in England and Wales

Under the Financial Services and Markets Act 2000 and Mortgage Credit Directive Order 2015, mortgage lenders must respond to customer correspondence within reasonable timeframes and provide clear explanations of any decisions affecting your mortgage. Your letter should reference your mortgage account number and include your full legal name as it appears on the mortgage deed. The FCA's Mortgage Conduct of Business Rules require lenders to consider forbearance measures when customers face payment difficulties, so clearly state your circumstances if seeking assistance. Ensure your correspondence is dated and keep copies for your records, as these may be important if you need to escalate concerns to the Financial Ombudsman Service. Any requests for significant changes to your mortgage terms should be made in writing to create a formal record of your communication.