The Customer Relationship Agreement serves as the primary contractual framework for managing ongoing business relationships with customers under English and Welsh law. This document is essential for businesses providing regular services or maintaining ongoing customer relationships, particularly in regulated industries or where data protection is crucial. It incorporates necessary provisions to comply with UK consumer protection laws, GDPR requirements, and industry-specific regulations while establishing clear service delivery parameters and mutual obligations.
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1. 1. Parties: Identification and details of the contracting parties including registered addresses and company numbers
2. 2. Background: Context of the agreement, outlining the business relationship and purpose of the contract
3. 3. Definitions: Defined terms used throughout the agreement for clarity and consistent interpretation
4. 4. Services/Products: Detailed description of services or products to be provided under the agreement
5. 5. Term and Termination: Duration of the agreement, renewal terms, and circumstances for termination
6. 6. Payment Terms: Pricing, payment methods, schedules, and invoicing requirements
7. 7. Obligations of the Parties: Key responsibilities and commitments of both the service provider and customer
8. 8. Data Protection: GDPR compliance, data handling procedures, and privacy obligations
9. 9. Confidentiality: Protection and handling of confidential information shared between parties
10. 10. Governing Law: Jurisdiction and applicable law (England and Wales) governing the agreement
1. Service Level Agreement: Specific performance metrics, standards, and remedies for service delivery
2. Intellectual Property: IP rights, ownership provisions, and licensing terms
3. Force Majeure: Provisions for handling unforeseen circumstances and events beyond reasonable control
4. Change Control: Process for managing changes to services, specifications, or terms
5. Insurance: Required insurance coverage and minimum policy requirements
1. Schedule 1: Service Description: Detailed technical and operational description of services/products
2. Schedule 2: Pricing: Detailed pricing structure, rates, and payment terms
3. Schedule 3: Service Levels: Performance metrics, KPIs, and measurement methodologies
4. Schedule 4: Data Processing Agreement: Detailed data protection obligations and processing requirements
5. Appendix A: Contact Details: Key contacts, escalation procedures, and notice requirements
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