Service Level Agreement 99.9 Uptime Template for Denmark

1. Data Processing Terms: Required if the service involves processing personal data under GDPR

2. Security Requirements: Detailed security obligations, necessary for services handling sensitive data

3. Disaster Recovery: Specific disaster recovery procedures, important for critical services

4. Customer Obligations: Specific customer responsibilities, necessary when service levels depend on customer actions

5. Service Level Reviews: Procedures for periodic review and adjustment of service levels, useful for long-term contracts

6. Multi-jurisdictional Provisions: Required if the service is provided across multiple countries

7. Third-Party Service Provider Terms: Necessary when subcontractors are involved in service delivery

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels, including calculation methods

2. Schedule 2 - Service Credit Calculation: Detailed formula and examples for calculating service credits

3. Schedule 3 - Technical Support Details: Comprehensive support procedures, contact information, and escalation matrix

4. Schedule 4 - Service Monitoring Tools: Description of monitoring tools and methodologies used

5. Schedule 5 - Reporting Templates: Standard templates for service level reporting

6. Schedule 6 - Incident Response Procedures: Detailed procedures for handling service incidents

7. Appendix A - Technical Infrastructure: Description of the technical infrastructure supporting the service

8. Appendix B - Contact Details: List of key contacts for both parties