Server Level Agreement Template for Denmark

1. Disaster Recovery: Include when services require specific disaster recovery procedures and commitments

2. Change Management: Include for services requiring formal processes for implementing changes

3. Security Clearance Requirements: Include when staff need specific security clearances to provide services

4. Compliance with Industry Standards: Include when specific industry standards or certifications are relevant

5. Service Integration: Include when services must integrate with other providers or systems

6. Environmental Requirements: Include when services have specific environmental impact considerations

7. Exit Management: Include for complex services requiring detailed transition arrangements

8. Innovation and Continuous Improvement: Include when ongoing service improvement is a key requirement

1. Schedule 1 - Service Specifications: Detailed technical specifications of the services

2. Schedule 2 - Service Level Metrics: Detailed breakdown of all service level targets and measurement methods

3. Schedule 3 - Pricing and Payment Terms: Detailed pricing structure, payment terms, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Security Requirements: Detailed security protocols, requirements, and compliance measures

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Schedule 7 - Business Continuity Plan: Detailed business continuity and disaster recovery procedures

8. Appendix A - Technical Infrastructure: Specifications of technical infrastructure and system requirements

9. Appendix B - Incident Categories: Classification and definitions of different types of service incidents

10. Appendix C - Report Templates: Standard templates for service level reporting and documentation