The Service Level Agreement (SLA) is a critical contract type used in Denmark to establish clear, measurable standards for service delivery between providers and their customers. This document is essential when organizations need to formalize their service commitments, particularly in IT services, cloud computing, and managed services. The SLA defines specific performance metrics, response times, and service quality standards, incorporating Danish legal requirements and EU regulations, especially regarding data protection and privacy. It serves as a legally binding document that protects both parties' interests by clearly outlining responsibilities, expectations, and remedies for service failures. The agreement is particularly important in the Danish business context, where there is a strong emphasis on transparency, accountability, and compliance with both national and EU standards.
Create a bespoke document in minutes, or upload and review your own.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
Key Requirements PROMPT example:
Server Level Agreement
I need a Service Level Agreement for cloud hosting services to be provided to a Danish healthcare organization, with specific emphasis on GDPR compliance and 99.99% uptime guarantee, to be implemented by March 2025.
1. Parties: Identification and details of the service provider and customer, including their legal representatives
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Detailed definitions of technical terms, service metrics, and other key terminology used in the agreement
4. Service Description: Comprehensive description of the services covered by the agreement
5. Service Levels and Performance Metrics: Detailed specification of service levels, availability targets, and performance indicators
6. Service Monitoring and Reporting: Methods and frequency of service level monitoring and reporting procedures
7. Response and Resolution Times: Specified timeframes for responding to and resolving various categories of issues
8. Support Services: Details of support services, including hours of operation and contact procedures
9. Customer Obligations: Responsibilities and obligations of the customer to enable service delivery
10. Service Credits and Penalties: Compensation mechanisms for service level failures
11. Data Protection and Security: GDPR compliance measures and security requirements
12. Term and Termination: Duration of the agreement and termination provisions
13. Limitation of Liability: Scope and limits of liability for both parties
14. Force Majeure: Provisions for handling events beyond reasonable control
15. Governing Law and Jurisdiction: Specification of Danish law as governing law and jurisdiction for disputes
1. Disaster Recovery: Include when services require specific disaster recovery procedures and commitments
2. Change Management: Include for services requiring formal processes for implementing changes
3. Security Clearance Requirements: Include when staff need specific security clearances to provide services
4. Compliance with Industry Standards: Include when specific industry standards or certifications are relevant
5. Service Integration: Include when services must integrate with other providers or systems
6. Environmental Requirements: Include when services have specific environmental impact considerations
7. Exit Management: Include for complex services requiring detailed transition arrangements
8. Innovation and Continuous Improvement: Include when ongoing service improvement is a key requirement
1. Schedule 1 - Service Specifications: Detailed technical specifications of the services
2. Schedule 2 - Service Level Metrics: Detailed breakdown of all service level targets and measurement methods
3. Schedule 3 - Pricing and Payment Terms: Detailed pricing structure, payment terms, and service credit calculations
4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information
5. Schedule 5 - Security Requirements: Detailed security protocols, requirements, and compliance measures
6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and procedures
7. Schedule 7 - Business Continuity Plan: Detailed business continuity and disaster recovery procedures
8. Appendix A - Technical Infrastructure: Specifications of technical infrastructure and system requirements
9. Appendix B - Incident Categories: Classification and definitions of different types of service incidents
10. Appendix C - Report Templates: Standard templates for service level reporting and documentation
Authors
Relevant legal definitions
Agreement
Applicable Law
Authorized Users
Available/Availability
Business Day
Business Hours
Change Request
Confidential Information
Critical Incident
Customer Data
Data Controller
Data Processor
Data Protection Laws
Data Subject
Disaster Recovery Plan
Documentation
Downtime
Emergency Maintenance
Excluded Events
Force Majeure Event
GDPR
Good Industry Practice
Incident
Initial Term
Intellectual Property Rights
Key Performance Indicators (KPIs)
Maintenance Window
Major Incident
Minor Incident
Monitoring Tools
Normal Business Hours
Personal Data
Planned Maintenance
Priority Levels
Processing
Resolution Time
Response Time
Service Credits
Service Hours
Service Level Failure
Service Level Measurement Period
Service Levels
Services
Scheduled Downtime
Security Breach
Service Provider Systems
Support Services
System
Term
Third Party Provider
Unplanned Downtime
Uptime
Urgent Change
User Acceptance Testing
Working Hours
Applicable Law
Authorized Users
Available/Availability
Business Day
Business Hours
Change Request
Confidential Information
Critical Incident
Customer Data
Data Controller
Data Processor
Data Protection Laws
Data Subject
Disaster Recovery Plan
Documentation
Downtime
Emergency Maintenance
Excluded Events
Force Majeure Event
GDPR
Good Industry Practice
Incident
Initial Term
Intellectual Property Rights
Key Performance Indicators (KPIs)
Maintenance Window
Major Incident
Minor Incident
Monitoring Tools
Normal Business Hours
Personal Data
Planned Maintenance
Priority Levels
Processing
Resolution Time
Response Time
Service Credits
Service Hours
Service Level Failure
Service Level Measurement Period
Service Levels
Services
Scheduled Downtime
Security Breach
Service Provider Systems
Support Services
System
Term
Third Party Provider
Unplanned Downtime
Uptime
Urgent Change
User Acceptance Testing
Working Hours
Clauses
Service Levels
Performance Metrics
Service Credits
Response Times
Support Services
Data Protection
Confidentiality
Intellectual Property
Liability
Force Majeure
Term and Termination
Change Management
Dispute Resolution
Governing Law
Security Requirements
Business Continuity
Disaster Recovery
Reporting
Audit Rights
Customer Obligations
Service Provider Obligations
Payment Terms
Service Monitoring
Quality Assurance
Compliance
Personnel
Subcontracting
Insurance
Warranties
Indemnification
Notice Requirements
Assignment
Entire Agreement
Severability
Variation
Third Party Rights
Anti-Corruption
Data Processing
Service Availability
Maintenance
Exit Management
Performance Metrics
Service Credits
Response Times
Support Services
Data Protection
Confidentiality
Intellectual Property
Liability
Force Majeure
Term and Termination
Change Management
Dispute Resolution
Governing Law
Security Requirements
Business Continuity
Disaster Recovery
Reporting
Audit Rights
Customer Obligations
Service Provider Obligations
Payment Terms
Service Monitoring
Quality Assurance
Compliance
Personnel
Subcontracting
Insurance
Warranties
Indemnification
Notice Requirements
Assignment
Entire Agreement
Severability
Variation
Third Party Rights
Anti-Corruption
Data Processing
Service Availability
Maintenance
Exit Management
Relevant Industries
Information Technology
Telecommunications
Financial Services
Healthcare
E-commerce
Manufacturing
Professional Services
Cloud Computing
Data Centers
Software Development
Business Process Outsourcing
Public Sector
Education
Retail
Relevant Teams
Legal
Information Technology
Procurement
Operations
Service Delivery
Compliance
Risk Management
Information Security
Vendor Management
Contract Administration
Technical Support
Service Operations
Quality Assurance
Relevant Roles
IT Director
Chief Information Officer
Service Delivery Manager
Contract Manager
Legal Counsel
Procurement Manager
Operations Manager
Technical Account Manager
Chief Technology Officer
Compliance Officer
Risk Manager
Service Operations Director
IT Infrastructure Manager
Cloud Services Manager
Information Security Manager
Find the exact document you need
SLA 999
Danish law-governed Service Level Agreement defining service performance standards, metrics, and remedies for service delivery.
find out more
SLA Change Management
Danish law-compliant framework for managing and implementing changes to Service Level Agreements, including approval processes and implementation procedures.
find out more
Service Management SLA
Danish-law governed service level agreement defining service delivery standards, performance metrics, and operational requirements for managed services.
find out more
Basic SLA
A Danish law-governed Service Level Agreement defining service standards, performance metrics, and compliance requirements between service provider and customer.
find out more
Service Level Agreement Security Company
Danish-law governed Security Service Level Agreement defining terms, conditions, and performance metrics for security service provision in Denmark.
find out more
SLA For Problem Management
Danish law-governed SLA defining problem management services, metrics, and responsibilities for IT service delivery.
find out more
Managed Services Service Level Agreement
Danish law-governed service level agreement defining performance metrics and delivery terms for managed services, including compliance with EU regulations.
find out more
Service Level Agreement For Digital Marketing
Danish-law governed service level agreement specifying performance standards and deliverables for digital marketing services, including GDPR compliance and marketing regulations.
find out more
Tier 3 SLA
A Danish law-governed Tier 3 Service Level Agreement establishing premium service commitments for mission-critical operations with maximum availability requirements.
find out more
Server Level Agreement
A Danish law-governed agreement defining service standards and performance metrics between service provider and customer, incorporating local and EU regulatory requirements.
find out more
Vendor Service Level Agreement
Danish law-governed agreement defining service standards and performance metrics between a vendor and customer, including measurement and accountability provisions.
find out more
SLA Warehouse
Danish-law governed warehouse service level agreement defining performance metrics and operational requirements for professional warehousing services.
find out more
SLA Account Management
Danish-law governed Service Level Agreement defining account management services, performance standards, and mutual obligations between service provider and client.
find out more
Service Level Agreement Document
Danish law-governed Service Level Agreement defining service delivery standards, performance metrics, and compliance requirements.
find out more
Service Level Agreement Between Two Companies
Danish-law governed Service Level Agreement defining service standards and performance metrics between two companies, incorporating Danish and EU regulatory requirements.
find out more
SLA Supplier Agreement
Danish law-governed service level agreement template for supplier relationships, establishing performance metrics and compliance requirements.
find out more
SLA For API
Danish-law governed API Service Level Agreement defining service commitments, performance metrics, and compliance requirements for API service delivery.
find out more
SLA Communication
Danish-law governed Service Level Agreement defining performance metrics and standards for communication services delivery, with compliance requirements and service commitments.
find out more
Service Level Agreement Availability
Danish law-governed Service Level Agreement template focusing on service availability metrics, measurements, and performance standards.
find out more
Internal Service Level Agreement Between Departments
A Danish-law governed internal service level agreement defining service standards and responsibilities between departments within an organization.
find out more
Customer Service Service Level Agreement
Danish-law governed agreement setting customer service performance standards and metrics, ensuring compliance with local and EU regulations.
find out more
Standard Uptime SLA
Danish law-governed uptime SLA template defining service availability commitments, performance metrics, and remedy mechanisms.
find out more
Service Request SLA
A Danish law-governed Service Level Agreement defining service standards, performance metrics, and compliance requirements between service provider and recipient.
find out more
SLA Agreement
Danish law-governed Service Level Agreement defining service performance metrics, obligations, and remedies between provider and customer.
find out more
Marketing Service Level Agreement
A Danish law-governed agreement defining performance metrics and standards for marketing services, ensuring compliance with Danish marketing regulations and GDPR.
find out more
High Availability SLA
Danish law-governed high availability SLA template defining service levels, metrics, and remedies for mission-critical services.
find out more
SLA OLA
Combined Service Level and Operational Level Agreement under Danish law, defining both external service commitments and internal operational requirements.
find out more
Contact Center SLA
Danish law-governed Service Level Agreement for contact center services, defining performance metrics and operational requirements.
find out more
SLA In Banking
A Danish law-governed Service Level Agreement for banking services, defining performance metrics and operational requirements for financial institutions in Denmark.
find out more
HR SLA
Danish HR Service Level Agreement defining performance standards and compliance requirements for HR service delivery under Danish law.
find out more
Security Service Level Agreement
Danish-law governed Security Service Level Agreement defining security service terms, metrics, and compliance requirements under Danish and EU regulations.
find out more
Uptime Agreement
A Danish law-governed Uptime Agreement establishing service availability commitments and remedies between service providers and customers.
find out more
SLA For Incident
Danish-law governed Service Level Agreement defining incident management standards, response times, and resolution requirements for IT services.
find out more
Service Level Agreement Cost
A Danish law-governed Service Level Agreement defining service standards, performance metrics, and associated cost structures between service providers and clients.
find out more
Delivery Service Level Agreement
Danish law-governed service level agreement establishing delivery service standards and performance metrics for logistics operations.
find out more
Service Level Agreement Between Departments
Danish-law compliant Service Level Agreement template for managing service delivery between internal departments.
find out more
Sales Level Agreement
A Danish law-governed agreement establishing sales targets, performance metrics, and commercial terms between business parties.
find out more
IP Service Level Agreement
Danish law-governed agreement defining service levels for IP-related services, including performance metrics and compliance requirements.
find out more
Hosting Service Level Agreement
A Danish law-governed Hosting Service Level Agreement defining service standards, performance metrics, and compliance requirements for hosting services.
find out more
Network Service Level Agreement
Danish-law governed agreement defining network service delivery terms, performance metrics, and compliance requirements.
find out more
User Level Agreement
A Danish law-governed agreement defining terms and conditions for service usage, incorporating Danish and EU regulatory requirements.
find out more
Application SLA
Danish-law governed Service Level Agreement defining performance metrics and service standards for application services, with associated remedies and compliance requirements.
find out more
Help Desk Service Level Agreement
Danish-law governed Help Desk Service Level Agreement defining support services, performance metrics, and compliance requirements.
find out more
SLA In Supply Chain
Danish law-governed Service Level Agreement establishing performance standards and metrics for supply chain operations.
find out more
Service Level Agreement Website
Danish law-governed Service Level Agreement defining website service standards, performance metrics, and compliance requirements.
find out more
Recruiting Service Level Agreement
Danish law-governed agreement setting service levels and terms between recruitment providers and client companies, ensuring compliant recruitment processes.
find out more
Service Level Agreement Uptime
A Danish law-governed agreement defining guaranteed system uptime commitments, measurement methods, and compensation for service interruptions.
find out more
Guaranteed Uptime SLA
A Danish law-governed Service Level Agreement establishing guaranteed uptime commitments, performance metrics, and remedies for technology services.
find out more
Customer Based Service Level Agreement
Danish law-compliant service level agreement template for business-to-customer relationships, incorporating key Danish and EU regulatory requirements.
find out more
SaaS Service Level Agreement
Danish law-governed SLA defining service levels, performance metrics, and compliance requirements for SaaS delivery.
find out more
Social Media SLA
Danish-law governed Service Level Agreement defining performance metrics and standards for social media management services.
find out more
Maintenance Service Level Agreement
Danish law-governed agreement setting out maintenance service levels, performance requirements, and mutual obligations between service provider and customer.
find out more
Outsourcing Service Level Agreement
Danish law-governed service level agreement template for outsourcing arrangements, incorporating key Danish and EU legal requirements.
find out more
Response Time Service Level Agreement
Danish law-compliant Response Time SLA template defining service performance metrics and compliance requirements.
find out more
Logistics Service Level Agreement
Danish law-governed agreement defining service levels and performance standards for logistics operations, incorporating local and EU regulations.
find out more
Backup Service Level Agreement
Danish law-governed Service Level Agreement for backup services, defining service levels, responsibilities, and compliance requirements.
find out more
Data Center Service Level Agreement
Danish-law governed data center service level agreement defining performance standards, responsibilities, and compliance requirements for data center services.
find out more
Service Level Agreement 99.9 Uptime
Danish law Service Level Agreement template guaranteeing 99.9% service uptime, with comprehensive monitoring and compensation provisions.
find out more
Master Service Level Agreement
A Danish law-governed framework agreement establishing terms, conditions, and service levels for ongoing service provision between provider and customer.
find out more
Procurement Service Level Agreement
Danish law-governed agreement establishing procurement terms and service levels between a provider and customer, with defined performance metrics and operational requirements.
find out more
Service Level Agreement For Software Development
Danish law-governed agreement defining software development service levels, performance metrics, and delivery standards between provider and client.
find out more
Service Level Agreement Reporting
A Danish law-compliant framework for structured service level reporting, defining metrics, frequencies, and performance monitoring requirements.
find out more
Database Service Level Agreement
Danish law-governed agreement setting performance metrics and service levels for database services, incorporating GDPR and local data protection requirements.
find out more
Internal Service Level Agreement
A Danish-law governed agreement defining service standards and performance metrics between internal departments of an organization.
find out more
Download our whitepaper on the future of AI in Legal
By providing your email address you are consenting to our Privacy Notice.
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our Trust Centre for more details and real-time security updates.
Read our Privacy Policy.