Document background
The Master Service Level Agreement (MSLA) is designed for situations where a service provider will deliver ongoing services to a customer under Danish law jurisdiction. It is particularly suited for complex service relationships requiring detailed performance metrics and service level commitments. The document provides a comprehensive framework that addresses key aspects of service delivery, including performance standards, reporting requirements, pricing mechanisms, and regulatory compliance. This type of agreement is essential when establishing long-term service relationships that may evolve over time, as it provides both the stability of core terms and the flexibility to adapt to changing requirements through its schedules. The MSLA includes specific provisions to ensure compliance with Danish legal requirements and EU regulations, particularly regarding data protection and privacy under GDPR.
