The Master Service Level Agreement (MSLA) is designed for situations where a service provider will deliver ongoing services to a customer under Danish law jurisdiction. It is particularly suited for complex service relationships requiring detailed performance metrics and service level commitments. The document provides a comprehensive framework that addresses key aspects of service delivery, including performance standards, reporting requirements, pricing mechanisms, and regulatory compliance. This type of agreement is essential when establishing long-term service relationships that may evolve over time, as it provides both the stability of core terms and the flexibility to adapt to changing requirements through its schedules. The MSLA includes specific provisions to ensure compliance with Danish legal requirements and EU regulations, particularly regarding data protection and privacy under GDPR.
Create a bespoke document in minutes, or upload and review your own.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
Key Requirements PROMPT example:
Master Service Level Agreement
I need a Master Service Level Agreement for IT managed services to be provided to multiple European subsidiaries of our Danish parent company, with strict uptime requirements and GDPR compliance, planned to commence in March 2025.
1. Parties: Identification and details of the contracting parties, including registered addresses and company registration numbers
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Scope of Services: High-level description of services covered by the agreement
5. Term and Termination: Duration of the agreement, renewal terms, and termination provisions
6. Service Levels: Core service level commitments and performance metrics
7. Performance Monitoring: Methods and procedures for monitoring service performance
8. Service Credits: Compensation mechanism for service level failures
9. Charges and Payment: Pricing, payment terms, and invoicing procedures
10. Data Protection and Security: GDPR compliance obligations and security requirements
11. Confidentiality: Protection of confidential information and trade secrets
12. Intellectual Property Rights: Ownership and licensing of IP used or created in service delivery
13. Liability and Indemnification: Limitation of liability and indemnification obligations
14. Force Majeure: Provisions for handling events beyond parties' reasonable control
15. Governing Law and Jurisdiction: Confirmation of Danish law governance and jurisdiction
16. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
1. Change Control: Procedures for managing changes to services or agreement terms - include if services are likely to evolve
2. Disaster Recovery: Business continuity and disaster recovery procedures - essential for critical services
3. Staff and Key Personnel: Requirements for service provider personnel - include if specific expertise or security clearance is needed
4. Insurance: Specific insurance requirements - include for high-risk or high-value services
5. Exit Management: Detailed exit and transition provisions - important for complex or business-critical services
6. Compliance with Laws: Specific regulatory compliance obligations - include for regulated industries
7. Third-Party Rights: Rights of third parties under the agreement - include if third-party beneficiaries are relevant
8. Environmental Requirements: Environmental standards and compliance - include for services with environmental impact
1. Service Description: Detailed technical specifications of services to be provided
2. Service Levels and KPIs: Detailed service level specifications and key performance indicators
3. Charges: Detailed pricing structure, rate cards, and payment terms
4. Data Processing Agreement: GDPR-compliant data processing terms and details
5. Security Requirements: Detailed security protocols and requirements
6. Business Continuity Plan: Detailed business continuity and disaster recovery procedures
7. Change Control Procedure: Detailed process for implementing and managing changes
8. Form of Reports: Templates and specifications for required service reports
9. Governance and Escalation: Details of governance structure and escalation procedures
10. Exit Plan: Detailed exit management and transition requirements
Authors
Relevant legal definitions
Acceptance Criteria
Affiliate
Agreement
Applicable Law
Authorized Recipients
Business Day
Business Hours
Change Control Procedure
Charges
Commencement Date
Confidential Information
Contract Year
Customer
Customer Data
Customer Dependencies
Data Controller
Data Processor
Data Protection Laws
Data Subject
Deliverables
Disaster Recovery Plan
Dispute Resolution Procedure
Documentation
Effective Date
Emergency Maintenance
Exit Plan
Force Majeure Event
GDPR
Good Industry Practice
Group
Intellectual Property Rights
Key Personnel
KPIs
Material Breach
Maintenance Window
Notice
Personal Data
Planned Maintenance
Processing
Regulatory Requirements
Related Agreements
Relief Events
Reports
Response Time
Resolution Time
Service Credits
Service Hours
Service Levels
Services
Service Provider
Service Recipients
Specialized Terms
Subcontractor
Term
Third Party Provider
Transition Period
Transition Services
Working Hours
Affiliate
Agreement
Applicable Law
Authorized Recipients
Business Day
Business Hours
Change Control Procedure
Charges
Commencement Date
Confidential Information
Contract Year
Customer
Customer Data
Customer Dependencies
Data Controller
Data Processor
Data Protection Laws
Data Subject
Deliverables
Disaster Recovery Plan
Dispute Resolution Procedure
Documentation
Effective Date
Emergency Maintenance
Exit Plan
Force Majeure Event
GDPR
Good Industry Practice
Group
Intellectual Property Rights
Key Personnel
KPIs
Material Breach
Maintenance Window
Notice
Personal Data
Planned Maintenance
Processing
Regulatory Requirements
Related Agreements
Relief Events
Reports
Response Time
Resolution Time
Service Credits
Service Hours
Service Levels
Services
Service Provider
Service Recipients
Specialized Terms
Subcontractor
Term
Third Party Provider
Transition Period
Transition Services
Working Hours
Clauses
Interpretation
Term and Termination
Service Provision
Service Levels
Performance Monitoring
Service Credits
Customer Obligations
Provider Obligations
Charges and Payment
Invoicing
Data Protection
Information Security
Confidentiality
Intellectual Property
Personnel
Subcontracting
Change Control
Force Majeure
Liability
Indemnification
Insurance
Compliance with Laws
Audit Rights
Dispute Resolution
Assignment and Novation
Notices
Amendments
Entire Agreement
Severability
Waiver
Third Party Rights
Governing Law
Jurisdiction
Anti-Corruption
Exit Management
Business Continuity
Disaster Recovery
Reporting
Governance
Records and Documentation
Warranties
Step-In Rights
Non-Solicitation
Environmental Requirements
Quality Assurance
Term and Termination
Service Provision
Service Levels
Performance Monitoring
Service Credits
Customer Obligations
Provider Obligations
Charges and Payment
Invoicing
Data Protection
Information Security
Confidentiality
Intellectual Property
Personnel
Subcontracting
Change Control
Force Majeure
Liability
Indemnification
Insurance
Compliance with Laws
Audit Rights
Dispute Resolution
Assignment and Novation
Notices
Amendments
Entire Agreement
Severability
Waiver
Third Party Rights
Governing Law
Jurisdiction
Anti-Corruption
Exit Management
Business Continuity
Disaster Recovery
Reporting
Governance
Records and Documentation
Warranties
Step-In Rights
Non-Solicitation
Environmental Requirements
Quality Assurance
Relevant Industries
Information Technology
Telecommunications
Professional Services
Cloud Services
Managed Services
Healthcare
Financial Services
Manufacturing
Logistics
Facilities Management
Business Process Outsourcing
Software Development
Consulting Services
Infrastructure Services
Relevant Teams
Legal
Procurement
Operations
Information Technology
Finance
Compliance
Risk Management
Commercial
Service Delivery
Account Management
Project Management
Business Development
Relevant Roles
Chief Legal Officer
Legal Counsel
Procurement Manager
Commercial Director
Chief Technology Officer
Service Delivery Manager
Contract Manager
Operations Director
Chief Information Officer
Risk Manager
Compliance Officer
IT Director
Chief Financial Officer
Business Development Manager
Account Manager
Project Manager
Find the exact document you need
SLA 999
Danish law-governed Service Level Agreement defining service performance standards, metrics, and remedies for service delivery.
find out more
SLA Change Management
Danish law-compliant framework for managing and implementing changes to Service Level Agreements, including approval processes and implementation procedures.
find out more
Service Management SLA
Danish-law governed service level agreement defining service delivery standards, performance metrics, and operational requirements for managed services.
find out more
Basic SLA
A Danish law-governed Service Level Agreement defining service standards, performance metrics, and compliance requirements between service provider and customer.
find out more
Service Level Agreement Security Company
Danish-law governed Security Service Level Agreement defining terms, conditions, and performance metrics for security service provision in Denmark.
find out more
SLA For Problem Management
Danish law-governed SLA defining problem management services, metrics, and responsibilities for IT service delivery.
find out more
Managed Services Service Level Agreement
Danish law-governed service level agreement defining performance metrics and delivery terms for managed services, including compliance with EU regulations.
find out more
Service Level Agreement For Digital Marketing
Danish-law governed service level agreement specifying performance standards and deliverables for digital marketing services, including GDPR compliance and marketing regulations.
find out more
Tier 3 SLA
A Danish law-governed Tier 3 Service Level Agreement establishing premium service commitments for mission-critical operations with maximum availability requirements.
find out more
Server Level Agreement
A Danish law-governed agreement defining service standards and performance metrics between service provider and customer, incorporating local and EU regulatory requirements.
find out more
Vendor Service Level Agreement
Danish law-governed agreement defining service standards and performance metrics between a vendor and customer, including measurement and accountability provisions.
find out more
SLA Warehouse
Danish-law governed warehouse service level agreement defining performance metrics and operational requirements for professional warehousing services.
find out more
SLA Account Management
Danish-law governed Service Level Agreement defining account management services, performance standards, and mutual obligations between service provider and client.
find out more
Service Level Agreement Document
Danish law-governed Service Level Agreement defining service delivery standards, performance metrics, and compliance requirements.
find out more
Service Level Agreement Between Two Companies
Danish-law governed Service Level Agreement defining service standards and performance metrics between two companies, incorporating Danish and EU regulatory requirements.
find out more
SLA Supplier Agreement
Danish law-governed service level agreement template for supplier relationships, establishing performance metrics and compliance requirements.
find out more
SLA For API
Danish-law governed API Service Level Agreement defining service commitments, performance metrics, and compliance requirements for API service delivery.
find out more
SLA Communication
Danish-law governed Service Level Agreement defining performance metrics and standards for communication services delivery, with compliance requirements and service commitments.
find out more
Service Level Agreement Availability
Danish law-governed Service Level Agreement template focusing on service availability metrics, measurements, and performance standards.
find out more
Internal Service Level Agreement Between Departments
A Danish-law governed internal service level agreement defining service standards and responsibilities between departments within an organization.
find out more
Customer Service Service Level Agreement
Danish-law governed agreement setting customer service performance standards and metrics, ensuring compliance with local and EU regulations.
find out more
Standard Uptime SLA
Danish law-governed uptime SLA template defining service availability commitments, performance metrics, and remedy mechanisms.
find out more
Service Request SLA
A Danish law-governed Service Level Agreement defining service standards, performance metrics, and compliance requirements between service provider and recipient.
find out more
SLA Agreement
Danish law-governed Service Level Agreement defining service performance metrics, obligations, and remedies between provider and customer.
find out more
Marketing Service Level Agreement
A Danish law-governed agreement defining performance metrics and standards for marketing services, ensuring compliance with Danish marketing regulations and GDPR.
find out more
High Availability SLA
Danish law-governed high availability SLA template defining service levels, metrics, and remedies for mission-critical services.
find out more
SLA OLA
Combined Service Level and Operational Level Agreement under Danish law, defining both external service commitments and internal operational requirements.
find out more
Contact Center SLA
Danish law-governed Service Level Agreement for contact center services, defining performance metrics and operational requirements.
find out more
SLA In Banking
A Danish law-governed Service Level Agreement for banking services, defining performance metrics and operational requirements for financial institutions in Denmark.
find out more
HR SLA
Danish HR Service Level Agreement defining performance standards and compliance requirements for HR service delivery under Danish law.
find out more
Security Service Level Agreement
Danish-law governed Security Service Level Agreement defining security service terms, metrics, and compliance requirements under Danish and EU regulations.
find out more
Uptime Agreement
A Danish law-governed Uptime Agreement establishing service availability commitments and remedies between service providers and customers.
find out more
SLA For Incident
Danish-law governed Service Level Agreement defining incident management standards, response times, and resolution requirements for IT services.
find out more
Service Level Agreement Cost
A Danish law-governed Service Level Agreement defining service standards, performance metrics, and associated cost structures between service providers and clients.
find out more
Delivery Service Level Agreement
Danish law-governed service level agreement establishing delivery service standards and performance metrics for logistics operations.
find out more
Service Level Agreement Between Departments
Danish-law compliant Service Level Agreement template for managing service delivery between internal departments.
find out more
Sales Level Agreement
A Danish law-governed agreement establishing sales targets, performance metrics, and commercial terms between business parties.
find out more
IP Service Level Agreement
Danish law-governed agreement defining service levels for IP-related services, including performance metrics and compliance requirements.
find out more
Hosting Service Level Agreement
A Danish law-governed Hosting Service Level Agreement defining service standards, performance metrics, and compliance requirements for hosting services.
find out more
Network Service Level Agreement
Danish-law governed agreement defining network service delivery terms, performance metrics, and compliance requirements.
find out more
User Level Agreement
A Danish law-governed agreement defining terms and conditions for service usage, incorporating Danish and EU regulatory requirements.
find out more
Application SLA
Danish-law governed Service Level Agreement defining performance metrics and service standards for application services, with associated remedies and compliance requirements.
find out more
Help Desk Service Level Agreement
Danish-law governed Help Desk Service Level Agreement defining support services, performance metrics, and compliance requirements.
find out more
SLA In Supply Chain
Danish law-governed Service Level Agreement establishing performance standards and metrics for supply chain operations.
find out more
Service Level Agreement Website
Danish law-governed Service Level Agreement defining website service standards, performance metrics, and compliance requirements.
find out more
Recruiting Service Level Agreement
Danish law-governed agreement setting service levels and terms between recruitment providers and client companies, ensuring compliant recruitment processes.
find out more
Service Level Agreement Uptime
A Danish law-governed agreement defining guaranteed system uptime commitments, measurement methods, and compensation for service interruptions.
find out more
Guaranteed Uptime SLA
A Danish law-governed Service Level Agreement establishing guaranteed uptime commitments, performance metrics, and remedies for technology services.
find out more
Customer Based Service Level Agreement
Danish law-compliant service level agreement template for business-to-customer relationships, incorporating key Danish and EU regulatory requirements.
find out more
SaaS Service Level Agreement
Danish law-governed SLA defining service levels, performance metrics, and compliance requirements for SaaS delivery.
find out more
Social Media SLA
Danish-law governed Service Level Agreement defining performance metrics and standards for social media management services.
find out more
Maintenance Service Level Agreement
Danish law-governed agreement setting out maintenance service levels, performance requirements, and mutual obligations between service provider and customer.
find out more
Outsourcing Service Level Agreement
Danish law-governed service level agreement template for outsourcing arrangements, incorporating key Danish and EU legal requirements.
find out more
Response Time Service Level Agreement
Danish law-compliant Response Time SLA template defining service performance metrics and compliance requirements.
find out more
Logistics Service Level Agreement
Danish law-governed agreement defining service levels and performance standards for logistics operations, incorporating local and EU regulations.
find out more
Backup Service Level Agreement
Danish law-governed Service Level Agreement for backup services, defining service levels, responsibilities, and compliance requirements.
find out more
Data Center Service Level Agreement
Danish-law governed data center service level agreement defining performance standards, responsibilities, and compliance requirements for data center services.
find out more
Service Level Agreement 99.9 Uptime
Danish law Service Level Agreement template guaranteeing 99.9% service uptime, with comprehensive monitoring and compensation provisions.
find out more
Master Service Level Agreement
A Danish law-governed framework agreement establishing terms, conditions, and service levels for ongoing service provision between provider and customer.
find out more
Procurement Service Level Agreement
Danish law-governed agreement establishing procurement terms and service levels between a provider and customer, with defined performance metrics and operational requirements.
find out more
Service Level Agreement For Software Development
Danish law-governed agreement defining software development service levels, performance metrics, and delivery standards between provider and client.
find out more
Service Level Agreement Reporting
A Danish law-compliant framework for structured service level reporting, defining metrics, frequencies, and performance monitoring requirements.
find out more
Database Service Level Agreement
Danish law-governed agreement setting performance metrics and service levels for database services, incorporating GDPR and local data protection requirements.
find out more
Internal Service Level Agreement
A Danish-law governed agreement defining service standards and performance metrics between internal departments of an organization.
find out more
Download our whitepaper on the future of AI in Legal
By providing your email address you are consenting to our Privacy Notice.
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our Trust Centre for more details and real-time security updates.
Read our Privacy Policy.