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Cloud Agreement
1. Parties: Identification of the contracting parties - cloud service provider and customer
2. Background: Context of the agreement and brief description of the services being provided
3. Definitions: Definitions of key terms used throughout the agreement
4. Services: Detailed description of the cloud services to be provided
5. Service Provider Obligations: Key responsibilities and commitments of the cloud service provider
6. Customer Obligations: Key responsibilities and commitments of the customer
7. Data Protection and Security: GDPR compliance, data processing terms, and security measures
8. Service Levels: Service level commitments, measurements, and remedies
9. Charges and Payment: Pricing, payment terms, and billing procedures
10. Intellectual Property Rights: Ownership and licensing of IP related to the services
11. Confidentiality: Protection of confidential information
12. Liability and Indemnities: Limitation of liability and indemnification provisions
13. Term and Termination: Duration, renewal, and termination provisions
14. Force Majeure: Circumstances excusing performance
15. General Provisions: Standard boilerplate clauses including governing law, notices, etc.
1. Professional Services: Additional implementation, training, or consulting services if required
2. Disaster Recovery: Specific disaster recovery obligations beyond standard service levels
3. Change Control: Formal process for managing changes to services or agreement
4. Compliance with Industry Standards: Specific industry compliance requirements if applicable
5. Insurance: Specific insurance requirements beyond standard coverage
6. Export Control: Required for services involving cross-border data transfers or regulated technologies
7. Source Code Escrow: If critical proprietary software is part of the service
1. Service Description: Detailed technical specifications of the cloud services
2. Service Level Agreement: Detailed service levels, metrics, and remedies
3. Pricing and Payment Schedule: Detailed pricing, payment terms, and calculation methods
4. Data Processing Agreement: GDPR-compliant data processing terms and details
5. Security Requirements: Detailed security specifications and requirements
6. Support Services: Description of support levels and procedures
7. Business Continuity Plan: Disaster recovery and business continuity procedures
8. Exit Plan: Procedures and requirements for service termination and transition
Authors
Authorized Users
Business Day
Charges
Confidential Information
Customer Data
Customer Personal Data
Data Controller
Data Processor
Data Protection Laws
Data Subject
Documentation
Effective Date
Force Majeure Event
GDPR
Intellectual Property Rights
Maintenance Window
Personal Data
Personal Data Breach
Processing
Professional Services
Service Credits
Service Hours
Service Levels
Services
Software
Specified Purpose
Sub-processor
Support Services
System
Term
Third Party Materials
Uptime
User Acceptance Testing
Virus
Cloud Infrastructure
Cloud Platform
API
Authentication Credentials
Backup
Business Continuity Plan
Change Control Procedure
Disaster Recovery Plan
Emergency Maintenance
Exit Plan
Incident
Implementation Services
Migration Services
Response Time
Security Requirements
Service Environment
Service Provider Materials
Storage Capacity
Scheduled Maintenance
Service Provision
License Grant
Service Levels
Support Services
Customer Obligations
Provider Obligations
Data Protection
Data Security
Personal Data Processing
Confidentiality
Intellectual Property
Warranties
Indemnification
Limitation of Liability
Force Majeure
Term and Termination
Payment
Service Credits
Audit Rights
Disaster Recovery
Business Continuity
Change Management
Dispute Resolution
Governing Law
Assignment
Subcontracting
Notice
Insurance
Compliance with Laws
Export Control
Anti-Corruption
Data Backup
Exit Management
Service Availability
Performance Monitoring
Security Breach Notification
Access Rights
Implementation
Migration
Documentation
Training
Maintenance
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