Document background
The Internet Cancellation Letter is a crucial document used in Switzerland when a customer wishes to terminate their internet service contract. It serves as a formal communication tool between the customer and the internet service provider, ensuring compliance with Swiss telecommunications regulations and the Swiss Code of Obligations. This document becomes necessary when customers need to end their internet service due to various circumstances such as relocation, service dissatisfaction, or finding better alternatives. The letter must include specific elements required by Swiss law, including customer identification, contract details, and explicit termination request. It's designed to protect both consumer rights and provider interests while ensuring a clear documentation trail for the service termination process.
