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1. Parties: Identification of the contracting parties, including full legal names and addresses
2. Background: Context of the agreement, relationship between parties, and purpose of establishing the master agreement framework
3. Definitions: Comprehensive definitions of terms used throughout the agreement and subsequent agreements
4. Scope and Structure: Overview of the master agreement's scope and how it relates to subsequent agreements
5. Term and Termination: Duration of the master agreement and conditions for termination
6. Ordering Process: Procedures for creating and executing subsequent agreements or work orders
7. Governance: Management structure, meeting requirements, and decision-making processes
8. Financial Terms: General financial principles, pricing mechanisms, and payment terms
9. Intellectual Property: Ownership and usage rights of IP created under the agreement and subsequent agreements
10. Confidentiality: Protection and handling of confidential information
11. Liability and Indemnification: Risk allocation between parties and indemnification obligations
12. Force Majeure: Circumstances excusing performance and related procedures
13. Dispute Resolution: Process for resolving disputes, including escalation procedures
14. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law
1. Compliance and Regulatory: Include when specific regulatory requirements apply to the industry or services
2. Data Protection: Add when personal data processing is involved in the relationship
3. Service Levels: Include when establishing general service level principles for all subsequent agreements
4. Insurance: Add when specific insurance requirements need to be maintained throughout the relationship
5. Security Requirements: Include when dealing with sensitive information or systems access
6. Environmental and Social Responsibility: Add when corporate responsibility commitments are important to the relationship
7. Change Control: Include when frequent changes to terms or scope are anticipated
8. Audit Rights: Add when regular auditing of activities or financials is required
1. Schedule A - Form of Subsequent Agreement: Template for subsequent agreements or statements of work
2. Schedule B - Governance Procedures: Detailed procedures for relationship management and governance
3. Schedule C - Rate Card: Standard pricing and rate information for services or products
4. Schedule D - Service Categories: List and description of available services or products
5. Schedule E - Key Personnel: List of key contacts and responsible personnel from each party
6. Schedule F - Technical Standards: Technical requirements and standards applicable to all services
7. Appendix 1 - Security Policies: Detailed security requirements and procedures
8. Appendix 2 - Reporting Requirements: Templates and procedures for required reporting
Agreement
Applicable Law
Background IP
Business Day
Change Control
Charges
Commencement Date
Confidential Information
Contract Year
Customer
Customer Data
Deliverables
Dispute
Effective Date
Force Majeure Event
Good Industry Practice
Governance Procedures
Group
Intellectual Property Rights
Key Personnel
Material Breach
Notice
Parent Company
Parties
Personal Information
Personnel
Project
Related Agreements
Representatives
Schedule
Services
Service Levels
Specification
Statement of Work
Subsidiary
Subsequent Agreement
Term
Territory
Third Party
Working Hours
Framework Terms
Term and Duration
Governance
Ordering Process
Service Delivery
Financial Terms
Invoicing and Payment
Performance Standards
Change Control
Intellectual Property
Data Protection
Confidentiality
Personnel
Security
Audit Rights
Warranties
Indemnification
Limitation of Liability
Insurance
Force Majeure
Termination
Exit Management
Non-Solicitation
Assignment and Subcontracting
Dispute Resolution
Notices
Compliance with Laws
Anti-Corruption
Boilerplate Provisions
Information Technology
Professional Services
Manufacturing
Telecommunications
Financial Services
Healthcare
Energy
Retail
Construction
Logistics and Supply Chain
Consulting Services
Legal
Procurement
Commercial
Business Development
Operations
Risk and Compliance
Finance
Senior Management
Project Management
Account Management
Chief Executive Officer
Chief Legal Officer
General Counsel
Commercial Director
Procurement Manager
Contract Manager
Legal Counsel
Business Development Director
Chief Operating Officer
Project Manager
Account Executive
Risk Manager
Compliance Officer
Operations Director
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