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Recruiting Service Level Agreement
"Need a Recruiting Service Level Agreement under Belgian law for our tech company's expansion in Q2 2025, covering recruitment of 50+ IT positions with strict KPIs and a 48-hour response time requirement for all senior developer roles."
1. Parties: Identification of the service provider (recruitment agency) and the client company, including full legal names, registration numbers, and registered addresses
2. Background: Context of the agreement, including the client's recruitment needs and the agency's expertise and services
3. Definitions: Key terms used throughout the agreement, including technical recruitment terms, service levels, and measurement metrics
4. Scope of Services: Detailed description of recruitment services to be provided, including types of positions, geographical coverage, and exclusivity terms if any
5. Service Level Requirements: Specific performance metrics, including response times, candidate quality criteria, and fill-rate expectations
6. Fees and Payment Terms: Detailed fee structure, payment schedules, and any success-based fees or refund policies
7. Process and Methodology: Step-by-step recruitment process, including sourcing, screening, and presentation of candidates
8. Obligations of the Service Provider: Recruiter's commitments, including quality standards, compliance requirements, and reporting obligations
9. Client Responsibilities: Client's obligations, including timely feedback, interview scheduling, and information provision
10. Data Protection and Privacy: GDPR compliance measures and data handling procedures for candidate information
11. Confidentiality: Protection of confidential information exchanged during the recruitment process
12. Term and Termination: Duration of the agreement, renewal terms, and termination conditions
13. Liability and Indemnification: Limitation of liability, warranties, and indemnification provisions
14. General Provisions: Standard legal clauses including governing law, dispute resolution, and entire agreement
1. Non-Solicitation: Prevents either party from hiring the other's employees, used when there's significant interaction between agency and client staff
2. Volume Commitments: Specific hiring volume commitments and associated pricing tiers, used for large-scale recruitment projects
3. International Recruitment: Additional provisions for cross-border recruitment, when international hiring is involved
4. Diversity and Inclusion Requirements: Specific diversity targets and procedures, when the client has formal D&I programs
5. Technology Integration: Provisions for integrating recruitment systems and tools, when technical integration is required
6. Replacement Guarantee: Terms for candidate replacement if they leave within a specified period, used for permanent placement services
1. Schedule 1: Service Level Metrics: Detailed KPIs and performance measurement criteria
2. Schedule 2: Fee Schedule: Comprehensive breakdown of all fees, including any volume-based discounts
3. Schedule 3: Required Position Profiles: Templates and examples of job descriptions and requirements
4. Schedule 4: Recruitment Process Workflow: Detailed flowchart of the recruitment process and timelines
5. Schedule 5: Compliance Checklist: List of regulatory requirements and compliance procedures
6. Schedule 6: Data Processing Agreement: Detailed GDPR-compliant data processing terms and procedures
7. Schedule 7: Report Templates: Standard formats for regular reporting and performance reviews
Authors
Services
Candidate
Client
Service Provider
Acceptance Criteria
Business Day
Commencement Date
Confidential Information
Data Protection Laws
Effective Date
Fees
Force Majeure Event
Initial Term
Intellectual Property Rights
Key Performance Indicators
Material Breach
Notice
Personal Data
Placement
Position Profile
Qualified Candidate
Recruitment Process
Related Persons
Required Position
Response Time
Service Credits
Service Levels
Service Level Failure
Short-Listed Candidate
Subsidiary
Successful Placement
Term
Territory
Working Hours
Replacement Period
Success Fee
Background Check
Candidate Database
Hiring Manager
Interview Process
Job Description
Placement Fee
Refund Period
Retention Period
Search Assignment
Service Level Agreement
Source Material
Talent Pool
Designated Contact
Diversity Requirements
Emergency Request
Exclusivity Period
Guarantee Period
Performance Review
Priority Position
Project Team
Quality Standards
Reporting Period
Selection Criteria
Standard Position
Start Date
Volume Commitment
Services Description
Service Levels
Performance Standards
Fees and Payment
Data Protection
Confidentiality
Non-Solicitation
Intellectual Property
Warranties
Indemnification
Limitation of Liability
Force Majeure
Term and Termination
Assignment
Subcontracting
Compliance with Laws
Anti-Discrimination
Dispute Resolution
Governing Law
Entire Agreement
Severability
Notices
Amendment
Waiver
Relationship of Parties
Exclusivity
Quality Assurance
Reporting Requirements
Client Obligations
Service Provider Obligations
Key Personnel
Volume Commitments
Candidate Replacement
Background Checks
Diversity and Inclusion
Audit Rights
Insurance
Emergency Services
Business Continuity
Competition
Change Control
Records Retention
Staff Qualifications
Service Credits
Ethical Recruitment
Technology
Financial Services
Healthcare
Manufacturing
Professional Services
Retail
Telecommunications
Energy
Construction
Education
Logistics
Hospitality
Pharmaceuticals
Consulting
Real Estate
Human Resources
Legal
Procurement
Operations
Talent Acquisition
Compliance
Finance
Senior Management
HR Director
Talent Acquisition Manager
Procurement Manager
Legal Counsel
HR Business Partner
Recruitment Operations Manager
Chief Human Resources Officer
Head of Talent
Hiring Manager
Operations Director
General Counsel
Contract Manager
HR Operations Manager
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