Document background
The Internal Service Level Agreement (SLA) serves as a formal internal contract between departments or business units within the same organization under Belgian law. This document is essential when establishing clear service expectations, performance metrics, and accountability measures between internal service providers and recipients. It should be used whenever there is a need to formalize internal service arrangements, particularly in scenarios involving critical business services, resource allocation, or cross-departmental dependencies. The agreement incorporates Belgian corporate law requirements and EU regulations while providing a structured framework for service delivery, performance monitoring, and issue resolution. This document type is particularly valuable for organizations seeking to improve internal service quality, efficiency, and accountability through formal service level commitments.
