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Global Master Service Agreement

Global Master Service Agreement Template for Belgium

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Key Requirements PROMPT example:

Global Master Service Agreement

"Need a Global Master Service Agreement under Belgian law for providing IT infrastructure services to multiple European subsidiaries, with special attention to GDPR compliance and service level commitments, planned to be effective from March 1, 2025."

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Document background
The Global Master Service Agreement serves as the foundational contract for organizations engaging in cross-border service relationships while operating under Belgian law. This document is particularly suitable for multinational organizations requiring a standardized approach to service procurement or delivery across multiple jurisdictions. It establishes the primary commercial and legal framework while allowing flexibility through country-specific schedules and individual statements of work. The agreement incorporates Belgian civil law requirements, EU regulations, and international business practices, making it suitable for both EU and non-EU service relationships. Typically used by large organizations engaging in long-term service relationships, the Global Master Service Agreement includes provisions for service standards, compliance requirements, risk allocation, data protection, and governance structures, while maintaining Belgian law as the governing jurisdiction.
Suggested Sections

1. Parties: Identification of contracting parties, including registered offices and company details as required under Belgian law

2. Background: Context of the agreement, relationship between parties, and general purpose of the framework

3. Definitions and Interpretation: Comprehensive definitions of terms used throughout the agreement and interpretation rules

4. Structure and Scope: Framework explanation, relationship between master agreement and service schedules, order of precedence

5. Service Engagement Process: Process for adding new services, statement of work procedures, and service activation

6. General Obligations: Core obligations of both parties, including cooperation, good faith, and compliance requirements

7. Service Provider Obligations: Key responsibilities, service standards, personnel requirements, and compliance commitments

8. Customer Obligations: Customer responsibilities, cooperation requirements, and access provisions

9. Charges and Payment: Pricing principles, payment terms, invoicing procedures, and tax considerations

10. Intellectual Property Rights: IP ownership, licenses, and usage rights for both pre-existing and created IP

11. Data Protection and Security: GDPR compliance, data processing terms, security requirements, and confidentiality

12. Liability and Indemnities: Risk allocation, limitation of liability, and indemnification provisions

13. Insurance: Required insurance coverage and maintenance obligations

14. Term and Termination: Duration, renewal, termination rights, and consequences of termination

15. Post-Termination: Exit management, transition assistance, and survival clauses

16. General Provisions: Standard boilerplate clauses including force majeure, notices, and assignment

Optional Sections

1. Regulatory Compliance: Specific section for heavily regulated industries (e.g., financial services, healthcare)

2. Environmental and Social Responsibility: Required for companies with ESG commitments or when services have environmental impact

3. Service Credits: Include when implementing specific service level agreements with financial consequences

4. Business Continuity: Detailed section needed for critical services or regulated sectors

5. Parent Company Guarantee: Include when requiring additional financial security from service provider's parent

6. Anti-Corruption and Sanctions: Enhanced section for high-risk jurisdictions or regulated industries

7. Change Control: Detailed procedures for complex services requiring frequent modifications

8. Benchmarking: Include for long-term strategic relationships where market competitiveness is crucial

Suggested Schedules

1. Service Descriptions: Detailed specifications of each service offering

2. Service Levels and KPIs: Performance metrics, measurement methods, and reporting requirements

3. Pricing and Commercial Terms: Detailed pricing structures, rate cards, and commercial mechanisms

4. Data Processing Agreement: GDPR-compliant data processing terms and security requirements

5. Business Continuity Plan: Disaster recovery and business continuity procedures

6. Personnel and Key Contacts: Key personnel, qualification requirements, and contact details

7. Technical Requirements: Technical specifications, systems requirements, and interfaces

8. Governance and Reporting: Meeting schedules, reporting requirements, and escalation procedures

9. Form of Local Country Agreement: Template for country-specific agreements under the master framework

10. Form of Statement of Work: Template for specific service engagements

11. Exit Management Plan: Detailed procedures for service transition upon termination

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Acceptance
Affiliate
Agreement
Applicable Law
Background IP
Business Day
Charges
Confidential Information
Contract Year
Customer
Customer Group
Customer Materials
Data Protection Laws
Deliverables
Developed IP
Dispute
Effective Date
Force Majeure Event
Good Industry Practice
Governance Body
Group
Intellectual Property Rights
Key Personnel
Local Country Agreement
Local Services
Material Breach
Notice
Parent Company
Personal Data
Personnel
Project
Regulatory Requirements
Related Agreements
Representatives
Schedule
Security Requirements
Service Credits
Service Levels
Services
Service Provider
Service Provider Group
Service Recipient
Statement of Work
Subcontractor
Term
Territory
Third Party
Working Hours
Working Day
VAT
Clauses
Definitions and Interpretation
Service Provision
Service Levels
Acceptance Testing
Personnel
Subcontracting
Payment Terms
Invoicing
Taxation
Intellectual Property Rights
Data Protection
Confidentiality
Information Security
Audit Rights
Compliance
Anti-Corruption
Competition Law
Warranties
Indemnification
Limitation of Liability
Insurance
Force Majeure
Change Control
Governance
Performance Monitoring
Reporting
Benchmarking
Term and Renewal
Termination Rights
Termination Consequences
Exit Management
Business Continuity
Assignment and Novation
Amendments
Waiver
Severability
Entire Agreement
Third Party Rights
Notices
Governing Law
Dispute Resolution
Language
Counterparts
Relationship of Parties
Environmental Compliance
Health and Safety
Modern Slavery
Sanctions Compliance
Relevant Industries

Information Technology

Professional Services

Management Consulting

Telecommunications

Facilities Management

Business Process Outsourcing

Healthcare Services

Financial Services

Manufacturing

Energy and Utilities

Logistics and Supply Chain

Research and Development

Relevant Teams

Legal

Procurement

Commercial

Operations

Risk and Compliance

Finance

Vendor Management

Business Development

Contract Management

Service Delivery

Account Management

Relevant Roles

Chief Legal Officer

General Counsel

Head of Procurement

Commercial Director

Chief Operations Officer

Procurement Manager

Legal Counsel

Contract Manager

Commercial Manager

Risk Manager

Compliance Officer

Operations Director

Service Delivery Manager

Account Executive

Business Development Director

Chief Financial Officer

Head of Vendor Management

Industries
Belgian Civil Code (2019): The modernized Belgian Civil Code provides the fundamental framework for contract formation, validity, interpretation, and enforcement in Belgium
Belgian Code of Economic Law: Governs commercial relationships, unfair contract terms, and business practices in Belgium
EU General Data Protection Regulation (GDPR): Crucial for any service agreement involving processing of personal data of EU residents
EU Services Directive (2006/123/EC): Regulates cross-border service provision within the EU, relevant for European aspects of global services
Belgian Law on Market Practices and Consumer Protection: Applies if services might involve B2C aspects or consumer-facing components
Belgian Employment Law: Relevant for service agreements that might involve staffing or personnel provisions
Belgian Anti-Money Laundering Law: Important for compliance in international service transactions and payments
EU Electronic Commerce Directive (2000/31/EC): Applicable if services are provided through electronic means
Belgian Tax Code: Relevant for VAT and other tax implications of international service provision
UN Convention on Contracts for the International Sale of Goods (CISG): While primarily for goods, might be relevant if services include delivery of goods components
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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