Grievance Not Upheld Letter Template for Australia

The Grievance Not Upheld Letter is a crucial document in Australian workplace relations, used when a formal grievance investigation concludes that the complaint cannot be substantiated. This document type is essential for maintaining transparent communication and procedural fairness in accordance with the Fair Work Act 2009 and relevant state legislation. It's typically issued following a comprehensive investigation process where sufficient evidence has not been found to support the grievance claims. The letter must balance clear communication of the negative outcome with maintaining professional relationships and workplace harmony. It should include details of the investigation process, key findings, rationale for the decision, and information about appeal rights. The document serves both as a formal communication tool and a legal record of the decision-making process.

1. Recipient Details and Date: Full name, position, and address of the employee who raised the grievance, along with the current date

2. Reference to Original Grievance: Clear identification of the grievance being addressed, including date filed and nature of complaint

3. Investigation Process Overview: Summary of the steps taken to investigate the grievance, including meetings held and evidence reviewed

4. Key Findings: Outline of the main findings from the investigation, presented objectively and clearly

5. Decision and Rationale: Clear statement that the grievance is not upheld and detailed explanation of the reasons why

6. Appeal Rights: Information about the employee's right to appeal the decision and the process for doing so