1. Equipment and Systems: Required when the company provides specific dispatch equipment or systems

2. Training Requirements: Include when specific training or certifications are required

3. Remuneration: Include for employee agreements, omit for independent contractor agreements which use Schedule of Rates

4. Non-Compete: Optional restrictions on working with competitors

5. Intellectual Property: Include when dispatcher may create or use proprietary systems or processes

6. Performance Incentives: Optional bonus or incentive structures based on performance

7. Shift Arrangements: Include for 24/7 operations with specific shift requirements

1. Schedule 1 - Service Level Requirements: Detailed KPIs and performance metrics

2. Schedule 2 - Operating Procedures Manual: Detailed procedures for dispatch operations

3. Schedule 3 - Fee Schedule or Schedule of Rates: Payment terms and rates for services

4. Schedule 4 - Equipment and Systems Specifications: Details of any equipment or systems provided

5. Schedule 5 - Communication Protocols: Specific procedures for various types of communications and emergencies

6. Appendix A - Required Qualifications: List of mandatory qualifications and certifications

7. Appendix B - Incident Report Templates: Standard forms for reporting incidents and issues