Vendor Service Agreement Template for Austria

1. Insurance: Required when specific insurance coverage needs to be maintained by the vendor

2. Compliance with Laws: Detailed compliance obligations for regulated industries or specific legal requirements

3. Audit Rights: When client requires rights to audit vendor's performance or compliance

4. Business Continuity: For critical services requiring disaster recovery and business continuity plans

5. Security Requirements: For services involving sensitive data or systems access

6. Personnel Requirements: When specific qualifications or security clearances are required

7. Transition Services: For complex services requiring entry and exit transition periods

8. Subcontracting: When vendor may need to engage subcontractors

9. Environmental Requirements: For services with environmental impact or sustainability requirements

10. Change Control: For services requiring formal change management procedures

1. Service Description Schedule: Detailed technical and operational description of services

2. Service Level Agreement: Detailed performance metrics, measurement methods, and penalties

3. Fee Schedule: Detailed breakdown of fees, rates, and payment terms

4. Data Processing Agreement: GDPR-compliant data processing terms and requirements

5. Contact Details: Key contacts and escalation procedures

6. Technical Requirements: Technical specifications and requirements for service delivery

7. Security Procedures: Detailed security protocols and requirements

8. Change Request Template: Standard form for requesting and documenting changes

9. Acceptance Testing Procedures: Procedures for testing and accepting deliverables

10. Business Continuity Plan: Detailed procedures for ensuring service continuity