Conditions Générales de Vente Cuisine Template for France

When selling fitted kitchens in France, you need comprehensive terms and conditions that protect both your business and comply with strict French consumer protection laws. Conditions Générales de Vente Cuisine serves as your essential legal framework for kitchen sales transactions, covering everything from initial orders to final installation and after-sales service.

When do you need this document?

You must have these terms in place whenever you sell fitted kitchens, kitchen equipment, or installation services to French consumers. This includes traditional kitchen showrooms, online kitchen retailers, and home improvement companies offering kitchen solutions. The document becomes legally binding when customers place orders, whether in-store, online, or through home consultations. French law requires these terms to be clearly presented before any purchase commitment, particularly for high-value transactions like kitchen installations that often exceed €5,000.

Key legal considerations

Your terms must clearly define payment schedules, as kitchen sales typically involve substantial deposits and staged payments linked to delivery and installation milestones. Include specific clauses about delivery timeframes, installation procedures, and what happens if delays occur due to manufacturing or supply chain issues. Consumer withdrawal rights are crucial - customers have 14 days to cancel orders under the Loi Hamon, but this doesn't apply to custom-made kitchens designed specifically for their space. Warranty provisions must distinguish between your commercial warranty and mandatory legal guarantees of conformity and hidden defects. Address property transfer timing, as this affects risk liability during transport and installation phases.

Legal requirements in France

The Code de la consommation mandates that you provide clear pre-contractual information including total prices, delivery costs, and installation fees. You must specify the duration of legal guarantees - typically two years for conformity issues and longer for hidden defects. Under the Loi AGEC, include clauses about spare parts availability for kitchen equipment, which must be guaranteed for specific periods depending on the appliance type. Your terms must comply with Directive 2011/83/UE regarding distance and off-premises contracts, particularly important for home consultations. Include mandatory cooling-off periods for contracts signed during home visits, and ensure all penalty clauses comply with French unfair contract terms legislation. Price revision clauses must follow strict legal frameworks, especially for contracts with extended delivery periods common in kitchen installations.