The Managed Services Contract is essential for organizations in Singapore seeking to outsource operational functions while maintaining control and accountability. This agreement type is particularly relevant in the context of Singapore's developed business environment and strict regulatory framework. It covers all aspects of service delivery, from performance standards to data protection obligations under PDPA, making it suitable for both technology-focused and traditional business services. The contract ensures clear delineation of responsibilities, risk allocation, and compliance with local laws while providing flexibility for various service models.
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Key Requirements PROMPT example:
Managed Services Contract
"Need a Managed Services Contract for outsourcing our IT infrastructure management to a Singapore-based provider, including 24/7 support services and strict data protection requirements for handling sensitive financial data."
1. Parties: Identification and details of the service provider and customer
2. Background: Context of the agreement and high-level purpose of the managed services
3. Definitions: Key terms used throughout the agreement including technical and legal definitions
4. Services: Detailed description of services to be provided, service scope and delivery methodology
5. Service Levels: Performance standards, metrics, and measurement methodology
6. Charges and Payment: Pricing structure, payment terms, invoicing procedures and payment disputes
7. Term and Termination: Contract duration, renewal terms, termination rights and consequences
8. Data Protection: PDPA compliance requirements, data handling obligations and security measures
9. Confidentiality: Protection of confidential information, permitted disclosures and survival terms
10. Liability and Indemnities: Allocation of risks, liability limitations and indemnification obligations
1. Staff Transfer: Terms governing the transfer of employees, employment rights and obligations
2. Asset Transfer: Provisions for transfer of physical or digital assets, including ownership and maintenance
3. Business Continuity: Disaster recovery procedures and business continuity requirements
4. Security Requirements: Specific security protocols, compliance standards and breach notification procedures
1. Service Description Schedule: Detailed technical specifications and scope of services to be provided
2. Service Level Agreement: Detailed performance metrics, measurement methodology and service credits
3. Pricing Schedule: Detailed pricing breakdown, rate cards and payment terms
4. Data Processing Agreement: Detailed data protection obligations and compliance requirements under PDPA
5. Business Continuity Plan: Detailed procedures for ensuring service continuity in various scenarios
6. Exit Plan: Detailed transition arrangements and knowledge transfer at contract end
7. Key Personnel Schedule: List of key staff members, their roles and replacement procedures
8. Security Requirements Schedule: Detailed security protocols, standards and compliance requirements
Authors
Relevant legal definitions
Agreement
Applicable Law
Authorised Representatives
Business Day
Charges
Commencement Date
Confidential Information
Contract Year
Customer
Customer Data
Customer Equipment
Customer Materials
Data Protection Laws
Deliverables
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Managed Services
Personal Data
Service Credits
Service Levels
Service Level Agreement
Service Provider
Service Provider Equipment
Service Provider Software
Services
Specifications
Staff
Subcontractor
Term
Termination Date
Third Party Software
Transition Period
Transition Plan
Working Hours
Applicable Law
Authorised Representatives
Business Day
Charges
Commencement Date
Confidential Information
Contract Year
Customer
Customer Data
Customer Equipment
Customer Materials
Data Protection Laws
Deliverables
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Managed Services
Personal Data
Service Credits
Service Levels
Service Level Agreement
Service Provider
Service Provider Equipment
Service Provider Software
Services
Specifications
Staff
Subcontractor
Term
Termination Date
Third Party Software
Transition Period
Transition Plan
Working Hours
Clauses
Services Scope
Service Levels
Performance Monitoring
Change Control
Charges and Payment
Invoicing
Data Protection
Data Security
Confidentiality
Intellectual Property Rights
Staff and Key Personnel
Subcontracting
Warranties
Indemnities
Liability Limitations
Force Majeure
Term and Termination
Exit Management
Business Continuity
Disaster Recovery
Audit Rights
Compliance with Laws
Anti-Bribery
Insurance
Assignment and Novation
Dispute Resolution
Notices
Governing Law
Entire Agreement
Variation
Severability
Third Party Rights
Relationship of Parties
Announcements
Waiver
Counterparts
Service Levels
Performance Monitoring
Change Control
Charges and Payment
Invoicing
Data Protection
Data Security
Confidentiality
Intellectual Property Rights
Staff and Key Personnel
Subcontracting
Warranties
Indemnities
Liability Limitations
Force Majeure
Term and Termination
Exit Management
Business Continuity
Disaster Recovery
Audit Rights
Compliance with Laws
Anti-Bribery
Insurance
Assignment and Novation
Dispute Resolution
Notices
Governing Law
Entire Agreement
Variation
Severability
Third Party Rights
Relationship of Parties
Announcements
Waiver
Counterparts
Relevant Industries
Relevant Teams
Relevant Roles
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