Vulnerability SLA Template for Saudi Arabia

1. Emergency Response Procedures: Additional procedures for handling critical vulnerabilities requiring immediate attention

2. Third-Party Integration: Procedures for integrating with client's existing security tools and systems

3. Cloud Service Provider Specifics: Additional provisions for vulnerability management in cloud environments

4. Critical Infrastructure Provisions: Special provisions for clients operating critical infrastructure

5. Penetration Testing Services: Additional terms for periodic penetration testing services

6. Training and Knowledge Transfer: Provisions for training client's staff on vulnerability management

7. Compliance Reporting: Specific reporting requirements for regulatory compliance

1. Schedule A - Service Level Metrics: Detailed breakdown of response times and resolution targets for each vulnerability severity level

2. Schedule B - Pricing and Payment Terms: Detailed pricing structure, payment schedules, and penalty calculations

3. Schedule C - Technical Requirements: Technical specifications for vulnerability scanning tools and methodologies

4. Schedule D - Report Templates: Standard templates for various vulnerability reports and notifications

5. Schedule E - Contact Matrix: List of key contacts and escalation procedures

6. Appendix 1 - Compliance Checklist: Checklist of relevant Saudi Arabian cybersecurity requirements

7. Appendix 2 - Security Protocols: Detailed security protocols for conducting vulnerability assessments