Document background
The SLA Audit document is essential for organizations operating under Saudi Arabian jurisdiction that need to verify and validate service level agreement compliance. This document type is specifically designed to facilitate comprehensive evaluation of service delivery performance, incorporating both technical metrics and regulatory requirements. The SLA Audit framework includes detailed procedures for assessing service provider performance, compliance with Saudi Arabian regulations (including CITC and NCA requirements), and adherence to agreed service levels. It is particularly relevant in the context of digital transformation initiatives aligned with Saudi Vision 2030, where service quality and regulatory compliance are paramount. The document serves as a critical tool for risk management, performance verification, and regulatory compliance, incorporating specific provisions for various service types while ensuring alignment with Saudi Arabian legal requirements and Sharia principles.
