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SLA Data Analytics

SLA Data Analytics Template for Saudi Arabia

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Key Requirements PROMPT example:

SLA Data Analytics

"I need a Data Analytics SLA template for a Saudi-based financial services company that will be outsourcing our predictive analytics operations to a third-party provider starting March 2025, with particular emphasis on data security and compliance with SDAIA regulations."

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Document background
This SLA Data Analytics template is designed for organizations operating in Saudi Arabia that either provide or require professional data analytics services. It establishes the framework for service delivery, performance standards, and compliance requirements specific to the Saudi Arabian regulatory environment. The document incorporates essential elements required by Saudi data protection laws, SDAIA regulations, and cybersecurity standards, making it suitable for both domestic and international organizations operating in the Kingdom. The agreement covers critical aspects such as data processing methodologies, security protocols, performance metrics, and reporting requirements, while ensuring alignment with local content requirements and data sovereignty regulations. This template is particularly relevant given the increasing focus on data analytics in Saudi Arabia's digital transformation initiatives and the growing need for standardized service level agreements in this domain.
Suggested Sections

1. Parties: Identification of the service provider and customer, including their legal status and registration details

2. Background: Context of the agreement and brief description of the data analytics services to be provided

3. Definitions: Detailed definitions of technical terms, service metrics, and key concepts used throughout the agreement

4. Services Description: Detailed description of the data analytics services, including scope, methodologies, and deliverables

5. Service Levels: Specific performance metrics, KPIs, and service level targets for the data analytics services

6. Data Management: Requirements for data handling, storage, processing, and compliance with Saudi data protection laws

7. Security Requirements: Security measures, protocols, and compliance with Saudi cybersecurity regulations

8. Performance Monitoring: Procedures for monitoring and reporting service performance against agreed metrics

9. Fees and Payment: Pricing structure, payment terms, and any performance-related adjustments

10. Term and Termination: Duration of the agreement, renewal terms, and termination conditions

11. Governance: Management structure, escalation procedures, and review processes

12. Warranties and Indemnities: Service provider warranties and indemnification provisions

13. Confidentiality: Obligations regarding confidential information and data protection

14. General Provisions: Standard legal clauses including governing law, dispute resolution, and notices

Optional Sections

1. Business Continuity: Disaster recovery and business continuity requirements, recommended for critical services

2. Knowledge Transfer: Provisions for training and knowledge transfer, useful when client staff need to work with the analytics tools

3. Data Ownership: Specific provisions about ownership of input data and derived analytics, important when dealing with valuable proprietary data

4. Third-Party Tools: Provisions regarding use of third-party analytics tools and software, needed when specific tools are part of the service

5. Custom Development: Terms for any custom analytics models or tools development, relevant for bespoke solutions

6. Local Content Requirements: Provisions addressing Saudi Arabia's local content requirements, needed for government or regulated sector clients

Suggested Schedules

1. Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Pricing and Payment Schedule: Detailed fee structure, payment milestones, and pricing calculations

3. Security Standards: Detailed security requirements and compliance standards

4. Data Processing Requirements: Specific requirements for data processing, including data formats, quality standards, and handling procedures

5. Governance Procedures: Detailed procedures for service management, reporting, and issue resolution

6. Technical Infrastructure: Specifications of technical infrastructure and system requirements

7. Business Continuity Plan: Detailed procedures for service continuity and disaster recovery

8. Key Personnel: Details of key personnel and their roles in service delivery

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Agreement
Analytics Dashboard
Analytics Models
Analytics Services
Authorized Users
Business Day
Business Hours
Confidential Information
Critical Service Failure
Data
Data Controller
Data Processor
Data Protection Laws
Data Quality Standards
Data Sets
Data Sources
Deliverables
Derived Data
Effective Date
Force Majeure
Incident
Initial Term
Intellectual Property Rights
Key Performance Indicators
Machine Learning Models
Maintenance Window
Personal Data
Processing
Raw Data
Report
Response Time
SDAIA
Security Breach
Security Requirements
Service Credits
Service Hours
Service Level Failure
Service Level Metrics
Service Levels
Service Provider
Service Provider Personnel
Service Recipient
Services
Subcontractor
Support Services
System
Term
Third Party Tools
Uptime
User Access Levels
Clauses
Service Provision
Service Levels
Performance Monitoring
Data Protection
Data Security
Confidentiality
Intellectual Property
Payment Terms
Service Credits
Liability
Force Majeure
Termination
Change Control
Dispute Resolution
Governing Law
Assignment
Subcontracting
Compliance with Laws
Audit Rights
Insurance
Business Continuity
Disaster Recovery
Personnel
Notice
Warranties
Indemnification
Data Processing
Security Breach
Service Reports
Root Cause Analysis
Knowledge Transfer
Exit Management
Regulatory Compliance
Local Content Requirements
Third Party Rights
Anti-Corruption
Data Sovereignty
Service Management
Quality Assurance
Escalation Procedures
Relevant Industries

Financial Services

Healthcare

Retail

Telecommunications

Manufacturing

Energy

Government Services

E-commerce

Technology

Insurance

Banking

Consulting

Education

Research and Development

Relevant Teams

Legal

Compliance

Data Analytics

Information Technology

Procurement

Risk Management

Operations

Information Security

Business Intelligence

Project Management

Vendor Management

Contract Administration

Relevant Roles

Chief Data Officer

Data Analytics Manager

Business Intelligence Director

Chief Technology Officer

Compliance Officer

Legal Counsel

Procurement Manager

IT Director

Data Protection Officer

Analytics Solutions Architect

Business Analyst

Operations Manager

Risk Manager

Contract Manager

Chief Information Security Officer

Industries
Saudi Data and Artificial Intelligence Authority (SDAIA) Regulations: Governs data collection, processing, and AI implementations in Saudi Arabia, including requirements for data analytics services
Cloud Computing Regulatory Framework (CCRF): Regulations by the Communications and Information Technology Commission (CITC) governing cloud services and data storage in Saudi Arabia
Personal Data Protection Law (PDPL): Saudi Arabia's comprehensive data protection framework that sets requirements for processing personal data and ensuring privacy
National Cybersecurity Authority (NCA) Regulations: Framework for cybersecurity controls and requirements for organizations handling data in Saudi Arabia
Electronic Transactions Law: Governs electronic transactions and digital signatures in Saudi Arabia, relevant for service agreements executed electronically
Commercial Courts Law: Governs commercial contracts and dispute resolution in Saudi Arabia
Anti-Cyber Crime Law: Addresses cybersecurity incidents and data breaches, setting penalties for violations related to data protection
Saudi Labor Law: Relevant for aspects of service delivery and personnel requirements in service agreements
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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