1. Parties: Identification of the service provider and customer, including their complete legal names, addresses, and registration details
2. Background: Context of the agreement, brief description of the parties' businesses, and purpose of the outsourcing arrangement
3. Definitions: Detailed definitions of technical terms, service-related terminology, and other key concepts used throughout the agreement
4. Scope of Services: Detailed description of services to be provided, including core deliverables and expected outcomes
5. Service Levels: Specific, measurable performance standards and metrics that the service provider must meet
6. Term and Renewal: Duration of the agreement, commencement date, and conditions for renewal
7. Charges and Payment: Pricing structure, payment terms, invoicing procedures, and any penalties or bonuses
8. Service Provider Obligations: Key responsibilities and commitments of the service provider, including resource provisions and quality standards
9. Customer Obligations: Responsibilities of the customer, including provision of necessary information and access
10. Data Protection and Privacy: Compliance with Philippine Data Privacy Act and data handling requirements
11. Intellectual Property Rights: Ownership and usage rights of pre-existing and newly created intellectual property
12. Confidentiality: Protection of confidential information and trade secrets
13. Personnel and Resources: Requirements for staff qualifications, training, and resource allocation
14. Governance and Reporting: Management structure, reporting requirements, and performance review processes
15. Termination: Grounds for termination, notice periods, and consequences of termination
16. Limitation of Liability: Caps on liability and exclusions of certain types of damages
17. Force Majeure: Provisions for handling events beyond parties' reasonable control
18. Dispute Resolution: Process for resolving disputes, including jurisdiction and governing law
19. General Provisions: Standard boilerplate clauses including notices, amendments, and entire agreement
