Document background
The Complaint Letter Against Bank Charges is a crucial document used when account holders need to formally dispute charges applied to their bank accounts in the Philippines. This document is typically employed when unauthorized, excessive, or incorrectly applied fees are discovered on bank statements. The letter must be drafted in accordance with Philippine banking regulations, particularly those set forth by the Bangko Sentral ng Pilipinas (BSP) and the Financial Consumer Protection Department. It should include specific details about the disputed charges, reference relevant banking laws and regulations, and clearly state the desired resolution. This type of complaint letter is recognized within the Philippine banking system as an official first step in the dispute resolution process, before escalating matters to regulatory authorities.
