1. Personnel and Subcontracting: Terms regarding key personnel and subcontractor use, included when specific staff or subcontracting arrangements are crucial

2. Knowledge Transfer: Provisions for training and knowledge sharing, included when post-implementation support is required

3. Change Control: Procedures for managing changes to scope or requirements, included for complex implementations

4. Service Levels: Performance metrics and related penalties/rewards, included when specific performance standards are required

5. Insurance: Specific insurance requirements, included when project value or risks require additional coverage

6. Security Requirements: Detailed security protocols, included when handling sensitive systems or data

7. Compliance with Industry Standards: Specific industry compliance requirements, included for regulated sectors

8. Exit Management: Detailed transition provisions, included when complex handover might be needed

1. Schedule 1 - Services Description: Detailed description of implementation services and deliverables

2. Schedule 2 - Implementation Plan: Project timeline, milestones, and delivery dates

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment milestones

4. Schedule 4 - Service Levels: Detailed performance metrics and measurement criteria

5. Schedule 5 - Technical Requirements: Technical specifications and requirements

6. Schedule 6 - Client Dependencies: List of client-provided resources and prerequisites

7. Schedule 7 - Key Personnel: Details of key team members and their roles

8. Appendix A - Change Request Template: Standard form for requesting and documenting changes

9. Appendix B - Acceptance Test Criteria: Criteria for accepting deliverables

10. Appendix C - Security Policies: Detailed security requirements and procedures