The Complaint Letter Follow Up is an essential document in the Nigerian consumer protection landscape, used when an initial complaint has not been satisfactorily resolved or addressed. This document type is particularly important in a jurisdiction where consumer rights are protected under multiple legislative frameworks, including the Consumer Protection Act 1992 and the Federal Competition and Consumer Protection Act 2018. The follow-up letter serves multiple purposes: it maintains a formal record of the complaint progression, demonstrates the complainant's continued pursuit of resolution, and can serve as evidence of due diligence if legal action becomes necessary. The document typically includes historical references to previous communications, current status updates, and specific requests for resolution, all while adhering to Nigerian legal requirements for consumer correspondence.

1. Sender's Details and Date: Complete contact information of the sender including name, address, phone number, and email

2. Recipient's Details: Full name, title, and address of the person or organization being addressed

3. Reference Numbers: Previous complaint reference numbers, customer account numbers, or any relevant identification numbers

4. Previous Complaint Summary: Brief recap of the original complaint, including date filed and main issues

5. Current Status: Update on the current situation and any developments since the original complaint

6. Outstanding Issues: Clear statement of what aspects of the complaint remain unresolved

7. Required Action: Specific actions being requested from the recipient with clear deadlines

8. Closing Statement: Professional closing that includes expected timeframe for response and any consequences of non-action