The Criticality Assessment Matrix serves as an essential tool for organizations operating in India to systematically evaluate and classify their business functions, processes, and systems based on their importance to operations and potential impact of failure. This document becomes necessary when organizations need to establish clear priorities for business continuity planning, resource allocation, and risk management. The matrix incorporates Indian regulatory requirements, including IT Act compliance, data protection rules, and industry-specific regulations. It helps organizations identify critical assets, determine recovery priorities, and develop appropriate risk mitigation strategies. The document is particularly relevant in the context of India's evolving regulatory landscape and increasing focus on corporate governance and risk management.
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1. 1. Introduction: Overview of the purpose and scope of the criticality assessment matrix, including its role in risk management and business continuity planning
2. 2. Definitions and Terminology: Detailed definitions of terms used throughout the document, including criticality levels, risk categories, and assessment parameters
3. 3. Assessment Framework: Description of the overall framework for conducting criticality assessments, including methodology and scoring criteria
4. 4. Criticality Levels: Definition and description of each criticality level (e.g., Critical, High, Medium, Low) and their implications
5. 5. Assessment Criteria: Detailed criteria for evaluating business functions, processes, and systems, including impact categories and measurement metrics
6. 6. Assessment Process: Step-by-step procedure for conducting criticality assessments, including roles and responsibilities
7. 7. Review and Update Procedures: Guidelines for periodic review and update of criticality assessments and the matrix itself
1. Industry-Specific Considerations: Additional criteria and considerations specific to regulated industries (include for organizations in regulated sectors like banking, healthcare, or telecommunications)
2. Compliance Requirements: Specific regulatory compliance requirements affecting criticality assessment (include when organization is subject to specific regulatory frameworks)
3. Recovery Time Objectives: Detailed recovery time and point objectives for critical systems (include for organizations with complex IT infrastructure)
4. Risk Mitigation Strategies: Guidelines for developing risk mitigation strategies based on criticality levels (include for organizations requiring detailed risk management)
5. Cost Impact Analysis: Framework for assessing financial implications of critical system failures (include for organizations requiring detailed financial planning)
1. Schedule A: Assessment Templates: Standard templates and forms for conducting criticality assessments
2. Schedule B: Scoring Guidelines: Detailed guidelines for scoring different criteria and calculating overall criticality ratings
3. Schedule C: System Inventory: Comprehensive list of systems, processes, and functions subject to criticality assessment
4. Appendix 1: Risk Matrix: Visual representation of risk levels and their relationship to criticality levels
5. Appendix 2: Regulatory References: List of relevant regulations and compliance requirements affecting criticality assessment
6. Appendix 3: Change Log: Record of changes and updates made to the criticality assessment matrix
Relevant legal definitions
Assessment Period
Business Impact
Business Function
Critical Asset
Critical Process
Criticality Level
Criticality Score
Critical System
Dependency
Disruption
Emergency Response
Essential Service
Impact Category
Impact Rating
Key Performance Indicator (KPI)
Maximum Acceptable Outage (MAO)
Maximum Tolerable Downtime (MTD)
Minimum Business Continuity Objective (MBCO)
Mission Critical
Mitigation Measure
Operational Impact
Priority Level
Process Owner
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
Regulatory Requirement
Residual Risk
Risk Appetite
Risk Assessment
Risk Category
Risk Level
Risk Owner
Risk Rating
Risk Treatment
Service Level Agreement (SLA)
Severity Level
Single Point of Failure
System Dependency
System Owner
Threat Level
Time-Critical Process
Vulnerability
Business Impact
Business Function
Critical Asset
Critical Process
Criticality Level
Criticality Score
Critical System
Dependency
Disruption
Emergency Response
Essential Service
Impact Category
Impact Rating
Key Performance Indicator (KPI)
Maximum Acceptable Outage (MAO)
Maximum Tolerable Downtime (MTD)
Minimum Business Continuity Objective (MBCO)
Mission Critical
Mitigation Measure
Operational Impact
Priority Level
Process Owner
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
Regulatory Requirement
Residual Risk
Risk Appetite
Risk Assessment
Risk Category
Risk Level
Risk Owner
Risk Rating
Risk Treatment
Service Level Agreement (SLA)
Severity Level
Single Point of Failure
System Dependency
System Owner
Threat Level
Time-Critical Process
Vulnerability
Clauses
Purpose and Scope
Assessment Methodology
Roles and Responsibilities
Criticality Levels and Classifications
Impact Assessment
Risk Evaluation
Recovery Requirements
Business Continuity
Review and Update
Documentation Requirements
Compliance and Regulatory
Security Requirements
Data Protection
System Dependencies
Resource Requirements
Emergency Response
Performance Monitoring
Audit and Control
Governance
Reporting Requirements
Change Management
Training and Awareness
Quality Assurance
Confidentiality
Implementation Guidelines
Exception Handling
Assessment Methodology
Roles and Responsibilities
Criticality Levels and Classifications
Impact Assessment
Risk Evaluation
Recovery Requirements
Business Continuity
Review and Update
Documentation Requirements
Compliance and Regulatory
Security Requirements
Data Protection
System Dependencies
Resource Requirements
Emergency Response
Performance Monitoring
Audit and Control
Governance
Reporting Requirements
Change Management
Training and Awareness
Quality Assurance
Confidentiality
Implementation Guidelines
Exception Handling
Relevant Industries
Banking and Financial Services
Information Technology
Healthcare
Manufacturing
Telecommunications
Energy and Utilities
Pharmaceuticals
Insurance
Government Services
Retail
Transportation and Logistics
Education
Relevant Teams
Risk Management
Information Technology
Information Security
Business Continuity
Operations
Compliance
Internal Audit
Emergency Response
Quality Assurance
Process Management
Corporate Governance
Security Operations
Relevant Roles
Chief Risk Officer
Chief Information Security Officer
Business Continuity Manager
Risk Management Director
Compliance Officer
IT Director
Operations Manager
Security Manager
Department Head
Process Owner
Audit Manager
Emergency Response Coordinator
Recovery Manager
Business Impact Analyst
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