Document background
The Finance SLA is essential for establishing clear performance standards and service expectations in financial service relationships within the Indonesian market. This document is typically used when financial institutions, banks, or fintech companies provide services to corporate or institutional clients, requiring defined service levels, performance metrics, and compliance standards. The agreement must align with Indonesian financial regulations, particularly OJK Regulation No. 1/POJK.07/2013 on consumer protection and Bank Indonesia's technology risk management requirements. It includes comprehensive sections on service delivery standards, regulatory compliance, data protection, business continuity, and dispute resolution mechanisms specific to the Indonesian jurisdiction. The Finance SLA serves as a crucial tool for managing service quality, ensuring regulatory compliance, and maintaining transparency in financial service relationships.
