1. Third-Party Integration: Terms governing integration with third-party systems or services, used when the software needs to interact with external systems

2. Source Code Escrow: Arrangements for source code deposit and release conditions, used for business-critical software

3. Disaster Recovery: Procedures for system recovery and business continuity, important for mission-critical applications

4. Staff and Resources: Requirements for specific personnel or resources, used when particular expertise or dedicated teams are needed

5. Training and Knowledge Transfer: Provisions for training customer staff, important when knowledge transfer is part of the scope

6. Transition Services: Terms governing handover of services, used when transition to another provider may be needed

7. Performance Monitoring: Detailed monitoring requirements and reporting, used for complex systems requiring extensive oversight

8. Customer Obligations: Specific customer responsibilities, important when significant customer input or resources are required

1. Service Level Specifications: Detailed technical specifications of service levels and measurement methods

2. Price and Payment Schedule: Detailed breakdown of fees, payment milestones, and rate cards

3. Technical Requirements: Detailed technical specifications and requirements for the software

4. Project Timeline: Detailed project phases, milestones, and delivery dates

5. Testing Procedures: Detailed testing methodologies, acceptance criteria, and test cases

6. Security Requirements: Detailed security standards, protocols, and compliance requirements

7. Change Request Template: Standard form for requesting and documenting changes

8. Service Reports: Templates and specifications for service level reporting

9. Contact Details: Key contacts and escalation procedures for both parties