The Receptionist Evaluation Form is a standardized document used by organizations in Hong Kong to conduct regular performance assessments of reception staff. This document is designed to comply with Hong Kong employment laws, including the Employment Ordinance (Cap. 57) and anti-discrimination legislation. It serves as a formal record of employee performance, facilitating fair evaluation, goal setting, and career development discussions. The form should be completed during scheduled performance reviews, typically conducted bi-annually or annually, and maintained as part of the employee's confidential personnel records in accordance with the Personal Data (Privacy) Ordinance.

1. Employee Information: Basic details including employee name, ID, department, evaluation period, and date of review

2. Performance Rating Scale: Explanation of the rating system used (typically 1-5 or 1-10 scale with descriptions for each rating level)

3. Core Competencies Assessment: Evaluation of fundamental receptionist skills including phone etiquette, visitor management, and professional appearance

4. Administrative Skills: Assessment of organizational abilities, record-keeping, and handling of office equipment

5. Communication Skills: Evaluation of verbal and written communication, including multiple language capabilities if required

6. Customer Service: Assessment of guest interaction, problem-solving, and handling of difficult situations

7. Overall Performance Summary: General assessment of total performance and achievement of previous goals

8. Goals and Development Plan: Setting of new objectives and identification of training needs

9. Signatures and Acknowledgment: Space for signatures of evaluator, employee, and HR representative, with date fields