The Master Service Agreement Software Development is a fundamental contract used to establish a long-term relationship between a software development service provider and a client organization. This agreement, governed by Hong Kong law, serves as an umbrella agreement under which specific software development projects can be initiated through subsequent statements of work. It is particularly crucial in the Hong Kong business environment where technology services often intersect with financial services and international commerce. The document addresses essential elements including service delivery, intellectual property rights, data protection (especially under Hong Kong's Personal Data (Privacy) Ordinance), payment terms, and risk allocation. It's designed to provide a robust framework while maintaining sufficient flexibility to accommodate various software development projects and methodologies.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
Upload your Doc
1. Parties: Identification of contracting parties and their legal status
2. Background: Context of the agreement and relationship between parties
3. Definitions and Interpretation: Defined terms and rules for interpreting the agreement
4. Scope of Services: Overview of software development services to be provided
5. Service Provider's Obligations: Core obligations including development, testing, and delivery responsibilities
6. Client's Obligations: Client responsibilities including providing access, information, and approvals
7. Project Management: Governance structure, reporting, and communication protocols
8. Change Control: Process for requesting and implementing changes to services or deliverables
9. Acceptance Testing: Procedures for testing and accepting deliverables
10. Intellectual Property Rights: Ownership and licensing of pre-existing and newly created IP
11. Data Protection and Security: Obligations regarding data handling, privacy, and security measures
12. Charges and Payment: Fee structure, payment terms, and invoicing procedures
13. Warranties and Representations: Assurances regarding services, deliverables, and capacity to contract
14. Liability and Indemnities: Risk allocation and liability limitations
15. Term and Termination: Duration, renewal, and termination provisions
16. Confidentiality: Protection of confidential information
17. Force Majeure: Handling of events beyond reasonable control
18. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law
1. Service Credits: Defines service level credits and performance incentives, used when specific service levels are critical
2. Source Code Escrow: Provisions for source code escrow arrangements, used when client requires access to source code in specific circumstances
3. Business Continuity: Disaster recovery and business continuity requirements, used for business-critical applications
4. Third Party Contracts: Management of third-party licenses and contracts, used when third-party software is incorporated
5. Staff and Key Personnel: Requirements for specific personnel or teams, used when particular expertise is essential
6. Knowledge Transfer: Provisions for training and knowledge transfer, used when client plans to maintain software internally
7. Open Source Software: Management of open source components, used when open source software is part of the solution
8. Export Control: Export control compliance, used for international projects or restricted technologies
1. Schedule 1 - Services Description: Detailed description of software development services and methodologies
2. Schedule 2 - Service Levels: Performance metrics, service levels, and measurement criteria
3. Schedule 3 - Charges: Detailed pricing, payment structure, and rate cards
4. Schedule 4 - Project Plan: Project timeline, milestones, and deliverables
5. Schedule 5 - Technical Requirements: Technical specifications and requirements
6. Schedule 6 - Testing Procedures: Detailed testing methodology and acceptance criteria
7. Schedule 7 - Security Requirements: Information security standards and requirements
8. Schedule 8 - Change Control Procedures: Detailed procedures for managing changes
9. Appendix A - Form of Change Order: Template for documenting and approving changes
10. Appendix B - Key Personnel: List of key personnel and their roles
11. Appendix C - Approved Subcontractors: List of approved subcontractors if applicable
Relevant legal definitions
Acceptance Criteria
Acceptance Tests
Affiliate
Agreed Service Hours
Applicable Law
Background IP
Business Day
Change Control Procedure
Change Order
Charges
Client Data
Client Materials
Client Software
Confidential Information
Data Protection Laws
Defect
Deliverables
Development Environment
Documentation
Effective Date
Emergency Maintenance
Escrow Agreement
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Milestone
Open Source Software
Personal Data
Project
Project Plan
Release
Security Requirements
Service Credits
Service Levels
Services
Software
Source Code
Specification
Statement of Work
Subcontractor
Term
Third Party Materials
Third Party Software
Updates
Upgrades
User Acceptance Testing
Virus
Work Product
Acceptance Tests
Affiliate
Agreed Service Hours
Applicable Law
Background IP
Business Day
Change Control Procedure
Change Order
Charges
Client Data
Client Materials
Client Software
Confidential Information
Data Protection Laws
Defect
Deliverables
Development Environment
Documentation
Effective Date
Emergency Maintenance
Escrow Agreement
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Key Personnel
Milestone
Open Source Software
Personal Data
Project
Project Plan
Release
Security Requirements
Service Credits
Service Levels
Services
Software
Source Code
Specification
Statement of Work
Subcontractor
Term
Third Party Materials
Third Party Software
Updates
Upgrades
User Acceptance Testing
Virus
Work Product
Clauses
Definitions
Services
Charges and Payment
Intellectual Property Rights
Data Protection
Confidentiality
Warranties
Indemnification
Limitation of Liability
Term and Termination
Force Majeure
Change Control
Service Levels
Acceptance Testing
Project Management
Personnel
Subcontracting
Governance
Security
Compliance
Insurance
Dispute Resolution
Assignment
Notices
Amendments
Entire Agreement
Severability
Waiver
Third Party Rights
Governing Law
Source Code Escrow
Client Obligations
Service Provider Obligations
Audit Rights
Business Continuity
Risk Allocation
Quality Assurance
Documentation
Training
Maintenance and Support
Services
Charges and Payment
Intellectual Property Rights
Data Protection
Confidentiality
Warranties
Indemnification
Limitation of Liability
Term and Termination
Force Majeure
Change Control
Service Levels
Acceptance Testing
Project Management
Personnel
Subcontracting
Governance
Security
Compliance
Insurance
Dispute Resolution
Assignment
Notices
Amendments
Entire Agreement
Severability
Waiver
Third Party Rights
Governing Law
Source Code Escrow
Client Obligations
Service Provider Obligations
Audit Rights
Business Continuity
Risk Allocation
Quality Assurance
Documentation
Training
Maintenance and Support
Relevant Industries
Technology
Financial Services
Healthcare
Retail
Manufacturing
Education
Telecommunications
Professional Services
E-commerce
Media and Entertainment
Insurance
Banking
Logistics
Government
Real Estate
Relevant Teams
Legal
Information Technology
Procurement
Risk & Compliance
Information Security
Finance
Operations
Project Management Office
Software Development
Commercial
Vendor Management
Data Protection
Technical Architecture
Relevant Roles
Chief Technology Officer
Head of Legal
IT Director
Software Development Manager
Procurement Manager
Contract Manager
Legal Counsel
Chief Information Officer
Project Manager
Information Security Officer
Risk Manager
Compliance Officer
Technical Architect
Commercial Director
Operations Director
Chief Financial Officer
Data Protection Officer
Vendor Management Lead
Find the exact document you need
SLA Itsm
An IT Service Management SLA template under Hong Kong law, defining service standards and operational procedures between IT providers and clients.
find out more
SLA For P1
Hong Kong-governed Service Level Agreement defining standards and commitments for Priority 1 (highest priority) services and incident management.
find out more
SLA Call
Hong Kong-governed Service Level Agreement for call services, defining performance standards and operational requirements for telephone-based customer support services.
find out more
SLA Base
A Hong Kong law-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service providers and customers.
find out more
SLA And Sop
A Hong Kong law-governed document that defines service standards, performance metrics, and operational procedures between service provider and recipient.
find out more
Service Level Agreement (Healthcare)
A Hong Kong-governed agreement defining healthcare service delivery standards, performance metrics, and operational requirements between healthcare providers and client organizations.
find out more
Generic NDA Agreement
A Hong Kong law-governed NDA for protecting confidential information in business relationships.
find out more
Expatriate Contract Of Employment
Hong Kong-governed employment contract for expatriate employees, covering comprehensive employment terms, benefits, and international mobility provisions.
find out more
Common Law Partnership Agreement
A Hong Kong law-governed agreement establishing the terms and conditions for a business partnership, including partner rights, obligations, and operational framework.
find out more
Average SLA
A Hong Kong law-governed agreement defining service standards, performance metrics, and remedies for service delivery between provider and customer.
find out more
Agency SLA
A Hong Kong-governed agreement establishing an agency relationship with defined service levels, performance metrics, and compliance requirements under Hong Kong law.
find out more
Network SLA Monitoring
A Hong Kong law-governed agreement establishing terms and metrics for network monitoring services, including performance standards and reporting requirements.
find out more
Shipping Receipt
A Hong Kong law-governed document evidencing carrier's receipt of goods for shipment, containing essential shipping details and terms of carriage.
find out more
Skills Evaluation
A Hong Kong-compliant agreement establishing the framework and procedures for professional skills evaluation and assessment.
find out more
SLA Enterprise
A Hong Kong law-governed enterprise Service Level Agreement defining performance metrics and obligations between service provider and enterprise customer.
find out more
Sla (Healthcare)
Healthcare Service Level Agreement template compliant with Hong Kong healthcare regulations and data protection laws.
find out more
SLA Uptime
A Hong Kong law-governed Service Level Agreement defining guaranteed uptime commitments, measurement methods, and compensation mechanisms between service providers and clients.
find out more
SLA Policy
Hong Kong-governed Service Level Agreement Policy document defining service standards, performance metrics, and mutual obligations between service providers and customers.
find out more
SLA Planning
A Hong Kong-compliant planning framework for establishing service level agreements, defining performance metrics and delivery standards.
find out more
Security Risk Assessment Report
A security risk assessment report that evaluates organizational security posture and provides risk mitigation recommendations, aligned with Hong Kong regulatory requirements and international standards.
find out more
International Travel Permission Declaration Form
A Hong Kong-compliant declaration form authorizing and documenting permission for international travel, meeting both local legal requirements and international standards.
find out more
Service Level Agreement For Building Maintenance
A Hong Kong law-governed agreement defining terms and standards for building maintenance services, including service levels, responsibilities, and compliance requirements.
find out more
SLA Training
A Hong Kong law-governed agreement setting performance standards and terms for professional training service delivery.
find out more
SLA Time For Incidents
A Hong Kong law-governed SLA defining incident response time commitments and management procedures between service providers and customers.
find out more
SLA Storage
A Hong Kong law-governed agreement defining terms, conditions, and performance metrics for data storage services, ensuring service quality and legal compliance.
find out more
SLA Employee
A Hong Kong law-governed employment agreement incorporating service level standards and performance metrics between employer and employee.
find out more
SLA Audit
A Hong Kong law-governed document for conducting systematic audits of Service Level Agreements, ensuring compliance and performance evaluation.
find out more
Guaranteed SLA
A Hong Kong law-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for service failures.
find out more
Email SLA
Hong Kong-governed Service Level Agreement for email services, specifying performance standards and compliance requirements.
find out more
Bandwidth SLA
A Hong Kong law-governed agreement defining bandwidth service levels, performance metrics, and remedies between service providers and customers.
find out more
Availability SLA
A Hong Kong law-governed agreement establishing guaranteed service availability levels, measurement methods, and compensation mechanisms between service providers and their customers.
find out more
Service Level Agreement For IT Support
Hong Kong-governed IT Support Service Level Agreement defining service standards, performance metrics, and mutual obligations for technology support services.
find out more
Service Invoice
A commercial document compliant with Hong Kong regulations for requesting payment for services rendered, including required business and tax information.
find out more
Performance Review Meeting Minutes
A Hong Kong-compliant document recording performance review meeting outcomes, including performance assessment, goals, and action items.
find out more
Nonprofit Sponsorship Agreement
A Hong Kong law-governed agreement establishing sponsorship terms between a corporate sponsor and a nonprofit organization, detailing financial commitments and mutual obligations.
find out more
Finance Risk Assessment
A regulatory-compliant financial risk assessment document under Hong Kong jurisdiction, analyzing and addressing various financial risks facing an organization.
find out more
Delivery Invoice
A Hong Kong-compliant commercial document that combines delivery confirmation with invoice details, meeting local legal and tax requirements.
find out more
SLA Communication
Hong Kong law-governed Service Level Agreement defining performance metrics and standards for communication services provision.
find out more
Service Level Agreement For Consultants
A Hong Kong-governed agreement defining service levels and performance standards for consulting services, including metrics and delivery requirements.
find out more
MSP Service Level Agreement
A Hong Kong law-governed agreement defining service levels and delivery terms between a Managed Service Provider and client for IT services provision.
find out more
Genie’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; Genie’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)
.png)